The Speech Associates - Home Service Toronto

Marina works with our daughter and she enjoys every time she comes! Ava runs upstairs as soon as I say Marina is here! She has a lot of fun and has improved in her speech and vocabulary exponentially! We are lucky to have her!
Dec 22nd, 2022

Parents with special need are generally more stressed compared to regular parents and these type of centres add more stress on top of it. First of all the administrator (Maria) who is very rude and unprofessional, sent a threatening email for money collection for only 90$ which was a missed invoice and they never contacted for it by any means. Secondly the therapist showed up for a play session without any toys so the session was not completed. however the centre tried to charge us for the session. We found this centre is purely focus on business and money without proper services. I would not recommend this centre to anyone.
Oct 24th, 2022

Speech Associates is a wonderful place to work at! The staff and management are friendly and supportive.
Aug 3rd, 2022

Director Maria is very helpful and was soo quick to help me find a therapist and book an appointment explained to me all the services difference with ABA therapy and language therapy.. Took the time to hear me out and coach me
Feb 24th, 2022

The newest review below mine is 100% accurate. I would NOT recommend The speech Associates to anyone. Forgive me as this may be long but I DONT want anyone to waste their time and money with this company . Its worth the read. We began therapy February 2022 and in September 2022 I decided enough is enough and I Canceled with the Speech Associates. First therapist clearly didnt take my childs needs seriously. She came for the first initial meet, about 30 minutes long, she never showed up for any aba sessions afterwards, she continued to cancel because in her words, she had to cover shifts at her other job because people were calling in, at a car dealer ship. I had to call the secretary Maria at the time and complain. Second therapist they brought on, came 2 times because her second visit didnt go so well. She was practicing an old school technique ( from what Ive heard )with my son and he did not like it at all. In a matter of seconds my son went from his usual self to a completely different child. It was like day and night. My son became extremely self injurious and was trying to bang his head on any possible surface. The self-injurious behaviours than became a part of our every day life going forward. The therapist did not know how to handle the situation and was telling me that I needed to stop him because he was doing it very hard and so I took over the situation. She never returned again. I called the secretary to complain. Third therapist they brought on. Julian connected well with her and that is the most that I can say. I think she only showed up with a bag of toys and materials twice, afterwards nothing she would just use my sons toys . I didnt see much efforts. We got Left waiting with no phone call, email or heads up that she wouldnt be attending the session at least 4-5 times. I would only hear from them once I would call the secretary Maria to complain and she never really had an answer, she would just say I dont know why ? This therapist is one of our best therapists ! We stayed working with this therapist for about 5 months. When she began with Julian we had to tread very carefully as he was now a self injuries child. This did play a role in terms of progress however the consistency with therapy was not there for many reasons. From the beginning we are told that we must have a BCBA therapist supervise at least 1 session per month to review the programming that the ABA therapist was providing. In 8 months we only received 1 supervision ! There were many times I was calling and emailing the secretary, BCBA and aba therapist trying to accommodate the supervision which isnt my job, but the aba therapist would never respond accordingly. I called to complain because I was officially done with this nonsense. They advised me that this therapist had health issues which doesnt allow her to physically attend to anyone or anything and that unfortunately this will be an ongoing occurrence. I decided to cancel. To conclude: No follow up meeting No graph notes No progress reports No parent training No monthly BCBA supervision Unprofessional Not trustworthy Inexperienced And the list gos on, overall I felt like my son and I were not taken seriously. It is clear to me that this company is hiring inexperienced clinicians. The outcome was terrible, ultimately we wasted time and money !!!
Nov 21st, 2022