Freedom Mobile

The employees are so rude
May 15th, 2023

I had called to top up Saturday and my payments were not going through. I then checked my account to see that I was charged $45.20 from freedom and that is why my auto top up was bounced back. I contacted support to see why for them to tell me I was not charged. The call dropped multiple times before I got any help from them. I immediately switched phone providers as I felt it was unprofessional to overcharge someone to top up, then tell them you did not charge them and when receiving proof the payment went through refusing to add it to my account. I then after switching providers received an email confirmation that my payment went through from freedom. I do not recommend at all as the call center people are very unprofessional even going as far as calling me a liar.
Apr 9th, 2023

Sama helped me out and got a new plan she went above and beyond highly recommend it. Best in town. Thank you Sama
Mar 27th, 2023

Had to go to the store because the other store I went to doesnt accept cash. And the person who I dealt with just was not friendly at all not good customer service at all. He look like he didnt even want to be there.
Mar 7th, 2023

Sama did a great job, very nice, kind and knowledgeable explanation, was very polite and listened my query with patience, Will definitely go back to this location!
Jan 3rd, 2023