Acanne Steven Dr

Dr Lianne Archambeault Very upsetting to say the least. My whole family have been patients for a very long time. First of all my husband lost his vision many years ago because she did not pick up that he had a retinal detachment. Well we forgave her for that because we are all human and we all make mistakes, even doctors.Then when Covid hit. No phone call and put on a waiting list for years. I still have not received a phone call! I have called and was told very rudely your on the waiting list. If they are not seeing patients why don't they just call and tell us to see someone who is practicing. In the mean time my husband had a retinal tear in his other eye that he did not know he had that was picked up by a lovely optometrist in LaSalle. If he would have waited he may have lost his vision in his other eye. Let alone his livelihood. My Goodness where is the caring, professional staff. Seriously so very upset. My whole family are NEVER going there again!
Dec 10th, 2022

Jul 28th, 2022

Jan 12th, 2022

I have been going there for years and always had a great experience. But this it was horrible. I called in February to make and appointment I was told I would be put on a waiting list. Well I waited. The end of May came and I still had heard nothing. So I called again. No one ever answers you have to leave a message. I waited two days and no response so I called again. Left a message. Finally someone called me back. They tried to tell me that I they returned my call from the other day. Well my cell phone records all in coming numbers and I never got a call. That aside I was still told I was on the waiting list and they had no idea how long I would have to wait. Last straw. So I call another Eye Doctor and was given an appointment for this coming Monday.
Jan 9th, 2022

If I could, I would rate a zero. I understand the protocols when I called back in June 2020 about a backlog, due to Covid. I called again in October 2020, still the same message about backlog, and the patients that had been cancelled had 1/st priority. Left another message, asking to be seen, as my cataracts were getting worse. Again, no return call. After talking to a friend about this blatant disregard in a patient asking for an appointment, twice, with no response, went elsewhere. Saw that Optician the end of February, saw the specialist the beginning of April, and had both eyes done the beginning of May. If I had still waited for this office to book an appointment, I would be almost blind, by now. Thanks for nothing.
Dec 23rd, 2021