Banque Scotia

(Translated by Google) Slow and no pace. AVOID. Such a rotten and useless service. (Original) Lent et pas dallure. VITER. Tellement un service pourri et inutile.
Apr 9th, 2023

Mar 30th, 2023

Very unprofessional staff, no empathy. I missed an appointment due to an emergency and I got a call 5 hours after ( and not at the appointment time ) by an advisor complaining why I have not advised her and blaming me with a very apathetic tone that I took some one elses place. This made me even feel guilty despite the emergency I had and completely forgot to give her a call. The reason for the appointment was to get identified for an account opening despite being identified through the app at account opening that I did myself. At the first place, this is a very inconvenient way of doing business since I opened an account and everything looked good ( with no email telling me that the identification needs to be done at the branch once again). One month later, I got a call that your account is frozen and I have to go to the branch for identification. I am very happy that I closed my account with this bank. I do not recommend Scotia Bank!
Mar 22nd, 2023

My main Branch leaves a note not to hold a particular cheque for times when I need to run payroll before the cheque would be freed. The manager at this branch refuses to accept this note. She's the only one on the planet that won't. All other branches do. Today is the last time I go to this Branch. I spent 160kms and about 4.5 hours trying to deal with a cheque she decided should be held or I take it somewhere else. Problem is, they stamped it rendering it no good for other branches. This lady should think about a career that doesn't involve client service. . .
Feb 21st, 2023

I describe this branch of Scotia Bank in 3 words: Unprofessional, rude and incompetent. Except for one or two tellers, others cannot even do simple transactions. Also never on time for appointments. Planning to move accounts.
Jan 22nd, 2023