Orhema Resto-Lounge

(Translated by Google) I sincerely thought I had found THE company for our family dinners I was pleasantly surprised with the service at first (exact order, fresh food, good taste, etc.). On my 5th order, I communicated by email to the team to give them feedback but above all to congratulate them for their company and to thank them for making life easier for busy families. Spectacular turn of events! My 6th order was catastrophic. What a pity! Receive my two large dishes of raw meatballs (cooked on the outside but 100% raw on the inside). I could not believe my eyes! Their email response offered me 35% off my next order. I replied that I preferred replacing the dishes with (obviously) well-cooked dumplings. I was ready to give them a second chance... but since then it's been radio silence. What upsets me the most is the lack of customer support. No responsible to solve my problem, in 2021, sorry but this is unacceptable! So, if you want to do business with Orhema Express, know that you are taking a chance. There is enough competition in Montreal to be able to choose a catering service that REALLY cares about its customers. Anyway, that's what I'm looking for first and foremost. (Original) Je pensais sincrement avoir trouv LA compagnie pour nos soupers en famille Jtais agrablement surprise du service au dbut (commande exacte, nourriture frache, bon got, etc.). ma 5e commande, jai communiqu par courriel lquipe pour leur donner du feedback mais surtout les fliciter pour leur entreprise et les remercier de faciliter la vie des familles occupes. Coup de thtre! Ma 6e commande fut catastrophique. Quel dommage! Recevoir mes deux grands plats de boulette crue (cuit lextrieur mais 100 % cru lintrieur). Je nen croyais pas mes yeux! Leur rponse courriel me proposait 35% de rabais pour ma prochaine commande. Jai rpondu que je prfrais un remplacement des plats avec (bien videmment) des boulettes bien cuites. Jtais prte leur donner une 2e chance mais depuis cest silence radio. Ce qui me vexe le plus, cest le manque de soutien la clientle. Aucun responsable pour rgler mon problme, en 2021, dsol mais cest inacceptable! Donc, si vous dsirez faire affaires avec Orhema Express, sachez que vous prenez une chance. Il y a assez de comptition Montral pour pouvoir choisir un service traiteur qui se soucie VRAIMENT de sa clientle. Moi en tout cas cest ce que je recherche avant tout.
Mar 24th, 2022

Nov 1st, 2021

(Translated by Google) First experience last Saturday Not big enough despite it being a beautiful restaurant not sure I will go back (Original) Premire exprience samedi qui vient de passer Pas assez grand malgr que cest un beau restaurant pas sure que je vais y retourner
Sep 2nd, 2021

(Translated by Google) Good atmosphere, very nice restaurant and the food is very good (Original) Bonne ambiance, trs beau restaurant et la nourriture est trs bonne
Jan 1st, 2021

Oct 31st, 2020