Bois & Cuir Saint-Hubert

Ordered a table late February, was told it would come mid-April. Every time I asked for some kind of update, I got conflicting messages from their customer service reps. The person in charge of email didn't have the information the person on the phone had, and vice versa. The person on the phone was also condescending (making it seem like I have never ordered something online before) and would almost always speak over me before I could say anything (please let your customer explain and then you can answer). The first red flag was their website and the delivery charge not being applied. I was told this happens often... which makes me think, maybe make your website clearer? Because I was moving and could not wait any longer, I cancelled my order via email on April 24. It has been 4 weeks and still no refund despite being told 2-4 weeks. I should have read these reviews before ordering anything. I am so disappointed in this back and forth that has resulted in nothing being properly done.
May 17th, 2023

May 16th, 2023

Hey guys please please don't buy from them through online. Ordered dining table January, received damaged product in April. So many follow ups to return the product. Literally I had to call their courier company to pickup the product from my house. There is a contact number you will be able to talk to Shannon or Sandy , they always say they don't know about the refund , they did every thing in their power to get my refund. Sent numerous emails- no time line, no update on the refund . In fact they treat you like useless. It's been a week now the courier company took back the product from my place , no update on the refund. You will never such a poor customer service like this from anywhere . I'm amazed how they still operate their business. Shameful .
May 15th, 2023

(Translated by Google) We ordered a bed base in November 2022 for delivery scheduled for January 2023. We learned by going to the Bois et Cuir website that our delivery would be postponed to April 2023. We therefore wrote to the company in order to have explanations. They therefore confirmed a delivery for the month of April which never arrived. The same situation in April shifted for the month of May and now in June. We are starting to lose hope of receiving our already paid bed base for the sum of $1,350. (Original) Nous avons command une base de lit en en novembre 2022 pour une livraison prvue en janvier 2023. Nous avons appris en allant voir sur le site de Bois et Cuir que notre livraison serait dcale en avril 2023. Nous avons donc crit la compagnie afin davoir des explications. Ils nous ont donc confirm une livraison pour le mois davril qui nest jamais arrive. La mme situation en avril dcale pour le mois de mai et maintenant en juin. On commence perdre espoirs recevoir notre base de lit dj paye pour la somme de 1 350$.
May 4th, 2023

Must be a money scam!!! Take your money and don't pay you back for months, that is basically an interest free loan. How has this company not been shut down yet? I got pulled into their scam two years ago. I waited almost a year for my couch which never arrived. Which was supposed to be 1 to 3 months. After chasing them I finally got my money back "system was down for refund". That was last year the wait for that couch is still on going and it would have taken 2 years to get it. Shut them down!!
May 3rd, 2023