Aviva Canada

Feb 6th, 2023

(Translated by Google) HUGE WASTE OF TIME!! Spent almost three hours on the phone to settle a policy with 2 vehicles, specifying FROM the start that the Creditor of one of the vehicles was not a "normal" bank. After checking, they told me that everything is in order and that there will be no problems to make sure. So I cancel my policy with my other insurer since Aviva saves me nearly $1,000. When confirming, after 1h16 min on the phone, I was informed that I could not be insured because of the Creditor!!! Finish the courtesy, have me play the tape and the rep just wants to make another call. I should have read the reviews BEFORE!!! (Original) NORME PERTE DE TEMPS !! Pass prs de trois heures au tlphone pour rgler une police avec 2 vhicules en spcifiant DS le dpart que le Crancier d'un des vhicules n'tait pas une banque "normale". Aprs avoir vrifier, ont me dit que tout est conformes et qu'il n'y aura pas de problmes pour m'assurer. Je rsilie donc ma police avec mon autre assureur puisque Aviva me fait sauver prs de 1000$. Au moment de confirmer, aprs 1h16 min au tlphone, ont m'avise que je ne peux tre assurer en raison du Crancier !!! Terminer la courtoisie, ont me joue la cassette et le reprsentant veux seulement passer un autre appel. J'aurais d lire les avis AVANT!!!
Feb 3rd, 2023

Worst car insurance ever. They dont even try to provide you with the right service. They just dont care about their customers.the numbers on policy dont work when you need to contact them in urgency. Such a degrading device . Have to change ASAP.
Jan 17th, 2023

Excellent service
Dec 20th, 2022

2-3 hour wat to speak to customer service. Ridiculous
Sep 22nd, 2022