Gravel David Rouleau & Associs Inc

So disappointed and I wish I could give them negative start. Our fire happen on 12 August 2022 in Kirkland, their first assessment is 2,5 month later with the amount is about 1/2 of the market price to reconstruct our house. Still up to now, 7 months, revised assessment is still far from the market price. Julien Perrotte is unable to handle the case. Desjardins should not hire them, we will escalate the issue with the higher manager.
Feb 26th, 2023

Poor Poor service . They hung up on their clients have no respect what so ever . I spoke in English and they hung up right away . Never called back . Please never go for their services and the Operator should be fired as they doge customers who want to do business . Shady business Stay away this is why they only have 2 stars . Stay away at all cost
Jul 5th, 2022

Feb 18th, 2022

(Translated by Google) Very bad experience. Unfortunately, the expert was mandated by my insurance company, it was not a choice on my part. After several months where I had no contact with the adjuster (no return call or email), I asked that my company take over the file, because several months after the disaster, no reimbursement had been done, no work started or even no contractor had been hired. Talking to a superior was also inconclusive. In no way did I feel respected through the process. (Original) Trs mauvaise exprience. Malheureusement, lexpert a t mandat par ma compagnie dassurance, ce ne fut pas un choix de ma part. Aprs plusieurs mois o je nai eu aucun contact avec lexpert (aucun retour dappel et de courriel), jai demand ce que ma compagnie reprenne le dossier, car plusieurs mois aprs le sinistre, aucun remboursement navait t fait , aucun travaux dbut ni mme aucun entrepreneur navait t engag. Parler un suprieur, na pas t concluant non plus. Daucune faon, je me suis sentie respecte travers le processus.
Apr 4th, 2023

(Translated by Google) Service more than bad. Really disappointed... I had an accident in which I was zero at fault (the person at fault said it clearly, police report, supporting camera... everything was clear and there was no ambiguity). agent that I had the misfortune to have for the investigation, because she was mandated by my insurance, was really telling me nonsense and questioning me about the fault when this question was already settled and I just had to manage the repair of my car. I even gave her the number of the person at fault since she was pretending that this point was not settled despite having told me herself 2 days before that she had done it. calls to the assurances of the person at fault and that it was settled... What more do you want there?! Really just doing nothing on my file and trying to find reasons to waste time. In addition, she lied to me by telling me that I was not entitled to a courtesy car whereas as soon as there is a statute on the fact that I am not at fault (0%) regardless of the insurance coverage we are entitled to a courtesy car. I have made inquiries with the AMF and I am thinking of filing a complaint. She made me lose weeks or I would have had the right to a courtesy car and I was super inconvenienced since I had no vehicle. I paid a ton for taxis and public transit. I already have the stress of the accident and they, who had to support me a little, were not able to just do things right and at least start to process everything. It was such a bad job that in the end my insurance company took over the file and as soon as they took it over everything went quickly and was handled. (Original) Service plus que mauvais. Vraiment due... J'ai eu un accident dans lequel j'tais zro fautive (la personne fautive l'a dit clairement, rapport de police, camra l'appui ... tout tait clair et aucune ambigut).L'agente que j'ai eu le malheur d'avoir pour l'enqute, car elle a t mandate par mes assurances, me disait vraiment n'importe quoi et me remettait en doute concernant la faute alors que c'tait dj rgl cette question et il fallait juste gr la rparation de ma voiture .Je lui ai mme donn le numro de la personne fautive vu qu'elle faisait semblant que c'est pas rgl ce point malgr m'avoir elle meme dit 2 jours avant qu'elle a fait des appels aux assurances de la personne fautive et que c'tait rgl...Tu veux quoi de plus rendu l?! Vraiment juste elle faisait rien dans mon dossier et essayait de trouver des raisons pour perdre du temps. En plus, elle ma menti en me disant que javais pas le droit a une voiture de courtoisie alors que des que ya un statut sur le fait que je suis pas fautive (0%) peu importe la couverture d'assurances on a le droit une voiture de courtoisie. Je me suis bien renseignee avec l'AMF et je pense faire une plainte. Elle ma fait perdre des semaines ou jaurais eu le droit a une voiture de courtoisie et j'tais super incommode vu que jetais pas vhicule. J'ai pay une tonne de taxis et transport en commun. J'ai dj le stress de l'accident et eux, qui devaient me soutenir un minimum, ont t pas t capables de juste faire les choses comme il faut et au moins commencer traiter le tout. C'tait tellement du mauvais travail que au final ma compagnie d'assurance a repris le dossier et ds qu'ils l'ont repris tout est all vite et a t gr.
Jan 28th, 2022