Enterprise Rent-A-Car

(Translated by Google) Service 10/10 ask for Patrick (Original) Service 10/10 demandez Patrick
May 15th, 2023

(Translated by Google) Excellent service from Etienne! Thank you again for your solutions and your work! You greatly facilitated the transport logistics for our big day! (Original) Excellent service de la part d'tienne! Merci encore pour tes solutions et ton travail! Tu as facilit grandement la logistique transport pour notre grand jour!
May 14th, 2023

Best car rental!!!
Apr 27th, 2023

By far the worse experience ever with enterprise. Unprofessional disrespectful employees who swore at me because I was relaying an incident on the phone.
Apr 19th, 2023

(Translated by Google) I looked for a branch that had a minivan, so I selected this one, made the reservation online, received a confirmation, everything was fine. Two hours later I receive a call telling me that finally they did not have a minivan, the one they had had an accident and could not rent it to me, even if the site indicated that the minivan was available. There should be no disparity between the website and the branch. It seems that there is not good communication between Enterprise and its various branches. I asked if they could help me find another branch, but the employee told me that I had to call the other branches myself. I called customer service explaining the situation to them, and I proceeded to make another reservation at another branch (de la Savane, Jean-Talon), I asked if they were sure that the minivan was available. I was told that it appeared to be available, so I made the reservation and received confirmation by email. A few minutes later I received a call telling me that they didn't have a minivan at this branch... A little disconcerting! (Original) Je cherchai une succursale qui possdait une minivan, j'ai donc slectionn celle-ci, j'ai fait la rservation en ligne, j'ai reu une confirmation, tout tait beau. Deux heures plus tard je reois un appel me signifiant que finalement ils n'avaient pas de minivan, c'elle qu'ils avaient tait accidente et ne pouvais pas me la louer, mme si le site indiquait que la minivan tait disponible. Il ne devrait pas y avoir de disparit entre le site web et la succursale. Il semble qu'il n'y ait pas une bonne communication entre Entreprise et ses diffrentes succursales. J'ai demand s'ils pouvaient m'aider chercher dans une autre succursale mais l'employe m'a rpondu que je devais moi-mme appler une une les autres succursales. J'ai appel au service la clientle en leur expliquant la situation, et j'ai procd faire une autre rservation dans une autre succursale (de la Savane, Jean-Talon), j'ai demand s'ils taient sr que la minivan tait disponible. On m'a rpondu qu'elle apparaissait comme disponible, donc j'ai fais la rservation et reu la confirmation par email. Quelques minutes plus tard j'ai reu un appel pour m'aviser qu'ils n'avaient pas de minivan cette succursale... Un peu dconcertant!
Apr 10th, 2023