Fido

(Translated by Google) Excellent service, fixed my sim card problem in less than two minutes (Original) Excellent service, ont rgl mon problme de carte sim en moins de deux minutes
May 10th, 2023

(Translated by Google) Bad service: they hang up after an hour of waiting. charges more than customer need. (Original) Mauvais service: ils raccrochent aprs une hr d'attente. facture plus que le besoin client.
Dec 22nd, 2022

Best customer service ive had
May 7th, 2022

(Translated by Google) DISHONEST. Manager Benjamin uses a bug in the new customer activation system to charge $50 in activation fees that had already been credited by customer service the day before on the phone. In the end, he gives me a SIM card that was not the one connected to my order. I called customer service to report this scam and received excellent service on the phone with an activation in 5 minutes. Absolutely avoid! (Original) MALHONNTE. Le grant Benjamin prtexte un bug dans le systme dactivation de nouveau client pour charger 50$ de frais dactivation qui avait t dj crdit par le service la clientle la veille au tlphone. Au final, il me donne une carte SIM qui ntait pas celle reli ma commande. Jai appel le service la clientle pour faire part de cette magouille et reu un service excellent au tlphone avec une activation en 5 min. viter absolument!
Sep 8th, 2022

I had the worst possible experience with Fido. In the first place, negotiating with customer service to get a good deal was already so confusing, as apparently the available promotions changed throughout the day, so an offer made in the morning was already not available in the afternoon, and the lady kept making mistakes with the pricing because it was difficult for her to understand the information on her screen. As we spoke, the price went up like 460$. THAT'S NOT ALL. In the end, I went to get a plan in person, wanting to keep my previous phone number that I had with Bell. The sales agent, Andres, made a mistake, and set my account under his previous customer's name. I had to stay for 2.5 hours, on a Sunday afternoon, to wait for him to try to fix it, just so I could leave with my working phone... As I quietly stood there like a tree, he spent the whole time on HOLD for customer service because he didn't know how to do it. He wasn't able to fix his mistake. He let me go home, as he had to close the kiosk eventually, and gave me the documents belonging to the other person - that is their confidential personal information... and told me to either call customer service myself to try to get his mistake fixed, or just wait until the following Wednesday, when he would go back to work. I'm not used to writing google reviews... but I mean: Today is Thursday, and I have spent a total of 7 hours on the phone with customer service. I still don't have my old phone number, as they just keep giving me new phone number trying to undo what was done. So basically no one can reach me. Because of that, I cannot leave my house and have to stay near the residential phone in case of an emergency (my husband is waiting for a transplant and needs to be ready at any moment to receive a call). This is a nightmare. Andres, the salesperson who made the mistake in the first place, never called me back as he promised he would. The customer service agent I spoke to on the phone on Tuesday, ALSO did not call me back as he promised to call. I have to keep calling Fido to see if someone can work on this, and they keep giving me different solutions they come up with.. IN CONCLUSION: it is unreliable, and even though I'll admit that we all make mistakes, I think the LEAST you could do is own up to it and try to fix your own mistake - not ask your customers to do it for you.. I'm sorry, but the experience I've had with the staff (even though they are kind and I appreciate it), has been greatly disappointing. No one seems to know what they do, or maybe to just care about what they do. The incompetence is truly astonishing, and I don't think that's what we need in our lives. Pleaseeeeeeeeeee train your staff
Nov 11th, 2021