Portes Et Fenêtres Verdun

(Translated by Google) Excellent service provided by Patrice Bergeron who did a job with great meticulousness, allowing me to keep my original woodwork intact when installing my windows. (Original) Excellent service fournit par Patrice Bergeron qui a accompli un travail avec grande minutie, me permettant de conserver mes boiseries dorigine intactes, lors de linstallation de mes fentres.
Dec 8th, 2022

Jun 19th, 2022

While I am happy with the end result, I have two issues that were not addressed by the sales rep: 1) I was debating between some dark brown colors along with my neighbors who were also getting their door changed at the same time, and the sales rep convinced us to go with the same color of our window frames (light grey), which seemed like a good idea and he even confirmed that the color is standard for them so it wouldn't cost more. What we received is FAR from the window frames, much more so than you can attribute to aging of the windows (which were only recently installed within the last five years). The sales rep tried to pitch the blame on me claiming that he made it very clear that it was going to be a match at best and that it could vary quite a bit (he said nothing of the sort). He didn't even offer to come and appreciate the difference in person. 2) We agreed that I would retain my existing door hardware and that I would accommodate for the decrease in thickness (my previous wood door was 2.25" thick) for the pin and fasteners. The new door was delivered with a 2 3/4" hole distance to edge, whereas my old door had a distance of 2 3/8". This was a simple measurement to take during his visit which he didn't even think of taking. When confronted with the issue, he first told me that they "used the standard dimension" (failing to acknowledge the existence of two recognized standards, a fact that I had to teach him via email and many links from the internet) and then he again pitched the problem in my direction by making it seem like it was my fault for keeping my hardware which he warned me about; he said that because of me, he will now start writing a warning in bold letters in his future contracts. Thankfully the latch striker is adjustable but the deadbolt is not so we had to purchase a new one, something that he refused to cover ($15!). All in all, I'm happy. However, I want to warn future clients: you are NOT in the best hands with PF Verdun. They sell, make fake promises and don't even install (outsourced to a third party); thankfully, the installers seemed to care more than my sales rep.
May 25th, 2022

(Translated by Google) Modern and easily accessible factory. Very good service and product quality. (Original) Usine moderne et facile d'accs. Trs bon service et qualit des produits.
May 14th, 2022

Wish I could give them 0 stars. They subcontract the installation to a bunch of inexperienced and unmotivated teams. Shoddy installation, cutting corners, no care to other's property. The install anything but confidence. Save your money and go to somewhere else. *Edit: The owner is fully aware of our issues. I had two calls with someone from PF Verdun. Both people even admitted how bad their teams were. The response below from the owner is just a smokescreen to make it seem like they care.
Mar 19th, 2022