RBC Banque Royale

(Translated by Google) Very satisfied with the service thanks to Mr. Franois Leclerc investment and retirement planner, professional service, courteous, and above all attentive to his clients. Thanks for the good service! (Original) Trs satisfait du service grce Monsieur Franois Leclerc planificateur de placement et retraite, service professionnel, courtois, et surtout l'coute de ses clients. Merci pour le bon service !
Apr 19th, 2023

Jan 17th, 2023

(Translated by Google) Normally, I have always been satisfied with the service at RBC, but I must admit that the service deteriorates over the years. I called to stop automated payments and I'm left with 2 options, pay $25 in service fees (as if we weren't paying enough bank fees like that!!) OR close my account that's been active for 20 years and open a new one another; what is this solution?! Moreover, by paying the said $25 fee, we are not guaranteed that the transaction will indeed be stopped, congratulations! (Original) Normalement, j'ai toujours t satisfaite du service chez RBC, mais je dois avouer que le service se dgrade avec les annes. J'ai appel pour arrter des paiements automatiss et on me laisse 2 options, payer 25$ de frais de service (comme si on ne payait pas assez de frais bancaires comme a!!) OU fermer mon compte actif depuis 20 ans et en ouvrir un autre; c'est quoi cette solution?! De plus, en payant les dit 25$ de frais, on ne nous garanti pas que la transaction sera bel et bien stopp, bravo!
Apr 26th, 2023

(Translated by Google) I had some concerns about personal issues to settle, and it was Jonathan Mouk who welcomed me. I found him courteous, understanding and extremely knowledgeable about the file. It is rare these days to be served by someone willing to take the time necessary to meet our needs. Thank you to Jonathan for his professionalism and for the services rendered during my visit to the Royal Bank of Saint-Eustache. (Original) J'avais quelques inquitudes concernant des dossiers personnels rgler, et ce fut Jonathan Mouk qui m'a accueillie. Je l'ai trouv courtois, comprhensif et extrmement connaissant du dossier. Il est rare de nos jours se faire servir par quelqu'un dispos prendre le temps ncessaire pour rpondre nos besoins. Merci Jonathan pour son professionnalisme et pour les services rendus lors de ma visite la Banque Royale de Saint-Eustache.
Feb 4th, 2023

(Translated by Google) I had a particular situation to resolve and I had been to the Levis branch just before with NO listening or cooperation. I presented myself at the St-Eustache Branch and I met Jol Godmer, Assistant Branch Manager. I would like to acknowledge the exceptional work of Mr. Godmer. He took the time to listen to my situation and support. He then settled in an efficient and above all humane way. Thanks again for this great service!! (Original) J'avais une situation particulire a rgler et j'avais t la succursale de Levis juste avant avec AUCUNE coute ni cooperation. Je me suis presenter la Succursale de St-Eustache et j'ai Rencontrer Jol Godmer, Directeur Adjoint de Succursale. Je tiens souligner le travail exceptionnel de M. Godmer. Il a prit le temps d'couter ma situation et la prise en charge. Il a ensuite rgler de faon efficace et surtout humaine. Merci encore de cet excellent service!!
Feb 4th, 2023