RBC Royal Bank

Sep 22nd, 2022

This is in general and not directed for this location. RBC is by one of the worst banks I've dealt with. They are not helpful, constantly harassing, and especially don't live up to their own word or obligation they make to the customer.
Jun 15th, 2022

Apr 24th, 2022

this branch is a waste of time Went to this branch with an appointment did not take long to see me. The woman I went to go and see cannot understand what I meant by switching money to different accounts and closing some accounts she kept on telling me so you weren't empty it all I actually had to raise my voice to her in the office NO she took me to the front where she tried to get the new guy to do it where the woman that was supposed to be helping me ask me do you know how to I explained myself to three different people all of them got confused because what I was saying and what she was saying were completely different things they eventually found out how to change one thing I asked for but couldn't figure out how to do the rest so I told them I was done have a great day got my bank card walked out went to another Branch with no appointment waited in line it was quite busy so I waited patiently and the person on the front was able to do everything I needed and wanted with my banking
Mar 28th, 2022

For me, I have had nothing but exceptional service, as long as I communicate clearly, I'm patient with tellers, and supervisors are willing to listen to feedback given. Then again, what I do with this bank overall is pretty soft ball stuff. Safe deposit box, multiple accounts, line of credit, business financing and employee payments. The payments on my property are done through an independent brokerage so that I can avail myself of certain tax exemptions. Outside of that, I only ever go to the branch if I can't do something online or over the phone. Can someone tell me what these one star reviews are expecting? Tellers have bad days too ya know. Secondly, they have no choice on what they ask and when they ask it. They follow policy, and if the system says "Do this" they do it. Usually it's either a technicality or a miscommunication among ranks. What really matters is how you get treated by people who can actually make a difference. These tellers aren't shouting at you, or making snide remarks. They aren't disrespecting you or going of their way to create conflicts with their coworkers or their supervisors. It's true that some people aren't cut out for this kind of work, but generally they quit before they get far, or they get laid off at the first opportunity. Remember that you're still dealing with human beings...
Dec 4th, 2021