Factory Optical - Regina - Grasslands

I cant thank penny enough for all the help she has done for me regarding my safety eyeglass.she was always their to extend a helping hand whenever im having issues with my safety glasses.i highly recommend this factory optical grassland branch.all the staff are accomodating and helpful especially penny.thank you again.
May 24th, 2023

Penny and the team at factory optical are AMAZING!!! My normal contact shop is advanced eye care but I was turned away, stating my prescription of 1 year was no good and they couldn't help me unless i got an eye exam. I was quite upset by this, I knew prescriptions were good for 2 years and that I wouldn't be able to work my registered nursing job without contacts due to the fast paced environment. Penny got me in the same day I called and provided me with amazing customer service and expertise on contacts. I will be switching to factory optical and would like to give a huge shoutout to the grasslands team. Penny was a life saver today and I can't thank her enough. 10/10.
May 3rd, 2023

I found the staff fickle and if you disagreed with them they walked away and refused to answer other questions. The optometrist was good but due to the bad staff I got my glasses elsewhere. I can not recommend getting glasses here
Apr 19th, 2023

I arrived with the intention of creating a new account and purchasing some contacts. After my eyes were examined, I realized I accidentally had 3 contacts in my eye; two in my left and one tucked under my eyelid on my right. Simple mistake. The employee certified with contact lenses became extremely aggressive and started berating me for this simple mistake. Berating a potential new customer! I walked out. This was abysmal customer service and I highly advise against signing up at this location. If I could leave a 0/5 I would.
Apr 1st, 2023

I took my son for an eye appointment and to pick out glasses. The optometrist is great there and they have a good variety of selection in glasses! Hallie helped with pricing and picked out a perfect pair for him!
Mar 29th, 2023