la Vie en Rose SmartCentres Regina East Outlet

Staff need training in customer service. They stood outside the changeroom door while I helped my already uncomfortable teenage daughter with sizing and handed bras over the door one at a time. No privacy. Then when we were ready to pay we stood at the till waiting for assistance while the employees visited. They saw us waiting as they were facing our direction, but ignored us and continued to visit amongst themselves. Finally i walked over towards them as apparently their visiting was more important then a sale. Only then did they decide to assist us. There were no other customers in the store and three employees working. Very poor experience. We won't be back.
May 14th, 2023

Great selection and staff were friendly!
Apr 17th, 2023

tried this place 3x and no surprise all 3 times the staff had attitude, snooty and too busy to come up and help. It's not a location I ever go to now. time to hire more down to earth ladies who want to serve customers without attitudes
Apr 6th, 2023

Unfortunately I had a really bad experience with an employee. I was near the store today and had never been in so thought I would go browse. I shopped around then went to the change rooms. As an employee took my items and was hanging them up she questioned me didnt you have a bathing suit? To which I was a little taken aback and replied that I browsed them but didnt take any to try on. Then the employee proceeded to say to me oh I swore I thought I saw you pick one up and gave me a questioning look. I have never felt so embarrassed for doing nothing. Ive never been accused of shoplifting and it was mortifying. I ended up buying a discount robe that I was fine with cause I didnt want the staff to think I was only there to shop lift.
Mar 16th, 2023

Terrible experience the two time I went there. Keep in mind I've bought multiple bras from the Cornwall location and never had a single problem with any of them. Bought two bras on sale, both within the week had the wire coming out. Went back and returned it, manager was so rude to me. Bought another bra not on sale in the same style a size up, same thing happened. This time when I went to exchange It the manager told me that if I bought another bra she wouldn't let me return it, even if it was in a different style. She said my body type didn't work for bras that they sold and that I was build like a guy (I'm tall but not built like a man) So not only was she extremely rude and body shamed a 19 year old but she also made it seem like it was my fault that there bras were breaking after days of me wearing them. I ended up going to Elizabeth lingerie and swim suit. Amazing customer service and made me feel welcomed, wanted and comfortable. They fit everybra to me until it was going to be comfortable today and in 6 months. Best customer service I've ever had. I've never had that here, also the other staff just watched the manager belittle me and said nothing. Will never come back or recommend anyone to go to this place as long as that manager is there. Women should support women.
Feb 23rd, 2023