Integral Medical Centre

Amazing service
Apr 26th, 2023

As with many reviewers, I found that the absence of our beloved Dr. Serunkuma has taken its toll. I do feel bad for the remaining staff. They're overworked & under provisioned. It is however disheartening that their stress has greatly affected the quality of care available. Most unfortunate.
Apr 26th, 2023

I was called by the medical centre to let me know that they have doctors filling their vacancies. I was told that the new doctors can take me as a patient if I would like. If you've read my previous review, there isn't a chance in h@!! that I will be returning. It was the same receptionist that called me with the invitation that spoke to me 4 months earlier. I could tell in her voice that she felt uncomfortable calling me. 4 months earlier... When Dr. Serunkuma announced he was leaving, I was informed that the other physicians there would take on his patients until a replacement was found. Five months later I received a phone call from the clinic. The receptionist began the conversation by asking if I found another family doctor. I found this very surprising. When I mentioned that I was assured in a letter and by Dr. Serunkuma that my care was to continue there, the receptionist said that was months ago and that he hasn't been replaced. She went onto say that if something comes up that I should go to a walk-in clinic because they won't see me. It would have been better if I was told something like: The Integral Medical Centre regrets to inform you that a replacement for Dr. Serunkuma has not been found. Due to this, it would be best that you begin looking for another family doctor because we do not know when a replacement will be found, and the current physicians cannot accept extra clients. We apologize for any inconvenience this may cause. A statement or letter with this verbage would have been sufficient rather than the phone call that I received. If a patient is not satisfied with the service received, I suppose they can contact Saskatchewan Patient Advocate Services.
Mar 28th, 2023

I would not even take my dog to this place try to get specialist to look at my son wouldn't be till August
Mar 21st, 2023

Like others my Dr. Was Dr. Serunkuma who chose to move on. He is a wonderful Dr. The Integral Medical Centre led me to believe they were hiring a replacement Dr. That has not yet happened and I was encouraged to go elsewhere as I need prescriptions renewed. I found a new Dr. And a new clinic. My new Dr. Requested my medical file from IMC and when I called the staff quoted me $45.00. I was told they would call when ready. I got that call but was told the fee was $170.00. I called the college of physicians and Surgeons to see if there was a set fee. I was told the fee is usually $30.00 to $40.00 and they would call on my behalf and find out why so much. Samson Sotomi (RN) - office manager called me and asked why I called the college and stated they have copied medical files in the past for free and just how much was I expecting to pay! I stated $45.00 as quoted by staff. He agreed then charged me $90.00 and tax for my medical file and my wifes. I would not recommend this clinic because of Mr Samson Sotomi. He is underhanded sneaky and a thief.
Dec 23rd, 2022