Boyd Autobody & Glass

This is a somewhat difficult review for me to write because there are both pros and cons. The pros: -The lady answering the phone should be given a medal for how well she deals with customers. I'm sure the rest of the staff are nice as well. -The work on my car does seem quality. I went in for a single quarter panel replacement only, they also replaced a burnt out blinker light without me asking which was nice. The cons: -Time: The damage was covered through SGI and I was quoted 1 week by Boyd for the work give or take a couple days. I called after 2 weeks and was told it would be a few more days. -Time Chris left a voicemail saying they are just starting the painting process, so not much longer. -Time I waited a few more days and they said they said it would be ready by next Wednesday. -Time I called Wedensday to see if my car was ready, they said it would forsure be ready tomorrow (Thursday). I was able to pick my car up 1 month after bringing it into the shop after being quoted 1 week. Keep in mind, this was a single quarter panel replacement on a 2013 honda civic with everything in stock. Again, the work does seem great! I am not knocking quality. But if your vehicle is your main mode of transportation, find somewhere else to go, or else you will keep getting the "It will be ready tomorrow" treatment. I honeslty feel bad having to write this review. Service: Body & Trim
Mar 29th, 2023

Service: Body & Trim
Feb 22nd, 2023

Service: Body & Trim
Feb 22nd, 2023

Feb 21st, 2023

I went here for an SGI claim to get body work done. The staff were friendly and seemed very knowledgeable. The rental car was there waiting with all the paperwork ready to go. So it was nice not having to organize that. They did keep my car for a week longer than they quoted me, due to waiting on a part. But I had the rental for the whole time. Parking there is kinda awkward
Feb 5th, 2023