Ens Collision Centre

Services: Body & Trim, Painting
May 6th, 2023

I dont know the quality yet. But really disappointed with the timeline. I got delayed for three times already. The reasons are Additional labor, paint, polishing. They told me to expect a call twice but in the afternoon told me they found some problem and will be delayed. So frustrating already! Not sure if it is because of the quality inspection is strict or the work always not able to be done properly.
May 1st, 2023

I used ENS auto collision for a door skin repair on my Corolla. While I was very happy with the paint job and consideration for vehicle safety, the timeline during repair could definitely improve. Although I scheduled way ahead of time, they delayed the repairs for more than two weeks citing various reasons. Also had to periodically call to ask if the car would be ready at the promised day and had to get disappointed twice. If the business can work on improving their job scheduling and be more proactive with their communication, definitely would recommend them for repairs. Services: Body & Trim, Vehicle Inspection
Apr 3rd, 2023

Feb 25th, 2023

What a terrible experience with this company..I was in accident last december 1 2022 so i choose ens collision to repair my car because it's toyota..front desk booked me on december 31st for an estimate then they booked me for a repair(May 8 2023)..a week before the repair i recieved a text message from(front desk)that they need to postpone the repair because some parts are not complete yet and telling me the estimated date(mid of july)for the remaining parts to come and i need to book again in july 31(for repair)another 3months..so i called sgi about my concern and (planning to move to another shop)and then sgi called ens to put me in cancellation list..when the sgi talk to them(ens)..they said to (sgi)the parts already arrived earlier(morning)on that day(May 5 2023)and the receiving department forgot to notify them(front desk)my goodness its getting into my nerve(what a lie dishonest and unprofessional act..and you know what..they said to sgi the main reason why they cannot fix my car and i need to wait till july 31(another 3months)because they dont have enough technician and most of them is on holiday(really??)first time in my life to heard that in a big car shop like ens collision is out of technician that's why they cannot fix my car(thanks for the lie)just to make some unreasonable excuses..maybe i will understand your reason about the longwait of parts because you said about covid and manufacturer shortages..but for telling me that you don't have enough technician and i need to wait another 3months(what a joke from you guys)front desk need more training about customer service and please be honest to your customer..
May 8th, 2023