TD Canada Trust Branch and ATM

Fastest service ever good work ...
Mar 20th, 2023

TD employees have always been so helpful to me. I truly wish them the very best.
Feb 25th, 2023

Huge lineup and only one teller was active And there were few employees walking around doing nothing
Jan 5th, 2023

Me and my wife went few days back in the branch for a statement. The gentleman in the counter told us to get the printouts of the statement then he will stamp on it. He can't print it. So we had to go back again few days later and I saw a lady in the counter. I told her we need statements she said okay need 2 miniutes, you need to login to your online account and I will print it out for you!! I have no idea why that gentleman gave us such hassle for a simple reason! Had to spent around $40 as Uber fare on top of that :(
Dec 3rd, 2022

My debit card was deactivated after one pin input error (just one). Not having access to my bank account ruined all that I had planned that day. After an hour on the phone with support, found out that I had to go down to a physical location. Did that, but bank teller (and manager) refused to re-enable my debit card because my license, which they wanted to see for identification purposes, had JUST expired (which ironically wasn't renewed at the time because my debit card was deactivated, as above, and I couldn't pay). I had various pieces of identification, and two had photo identification, along with my TD debit card, which altogether easily proved my identity several times over, but they wouldn't unlock my card because you know, "policy". But ordinarily, otherwise, just my debit card is enough to verify my identify and move 10s of thousands of dollars around? Huh? There was no security or fraud risk here, and they knew it. However they were ok with hours of my time being wasted and inconveniencing me in multiple ways due to an irrelevant technicality. Instead of fixing my issue they unnecessarily compounded it. I told them that if they wouldn't fix my card for me then I would remove my and my mother's assets from TD. They wouldn't fix it. Consequently I'll be removing all of my and my mother's assets. After 24 years with this bank, I've had enough. Perhaps TD "policy" should be re-considered to include reasonable customer service. Cue apology reply, email invitation to "make it right", and/or irrelevant statement about the "importance of policy". No thanks.
Oct 16th, 2022