RBC Royal Bank

Multiple calls and emails going unanswered with the business advisor over the course of a few weeks. Leaves business customers in a tough spot.
Apr 30th, 2023

Adeline was very very rude with a customer that was in the bank today, she denied service and then ask a bunch of nonsense questions... They guy try to defend himself and some how he managed to make her understand, I am a regular and this branch has very poor customer service for the area and location, we need better customer care
Apr 18th, 2023

Poor customer service. Havent heard anything back from Adeline Degner regarding our last appointment, absolutely no follow-up on agreed-upon arrangements - ie. forms and requirements for line of credit that were supposed to be emailed to me so I could get said line of credit after she had done a hard credit check on me. After reading the other reviews Im shocked that its an ongoing problem here. Theyre supposed to support and advise you.
Apr 10th, 2023

Apr 7th, 2023

Very poor customer service in this branch, I was there trying to open a account, and no one knows anything,. I try call to get a appointment and no ones answer the phone, I ask the teller for the documents I need, and she didn't know, so another person help her but she was very not friendly poor customer service, she ask me for my PR or Visa never mention my nationality so call to speak with the manager and report the situation, she was not available several times, so I got a "assistant manager" she was even worst excuses and excuses not taking responsibility, she basically told me to take my business to other bank if that was my choice... can you believe that!!! very very frustrating experience on this bank, beyond disappointed and concern of the lack of everything.... The Manager never call back, the tellers don't have a clue, and the AM well she basically didn't care at all.... So just open a account in the bank around the corner, had a free coffee, spoke with the Manager about my experience and i got her direct line she mention this happens all the time, and they always get angry customer, i will post her info if anyone needs to open a account just call her
Mar 29th, 2023