RBC Royal Bank

Charged me ~$1000 in NSF fees and closed my account while I was in the hospital. Took me hours of calling and being bounced around to different departments to even learn about this and get any info about what happened. I was told to contact the branch and after multiple tries trying to get past the 'virtual assistant' which would send me to arbitrary departments that couldn't explain why my account was closed, someone transferred me directly to the branch and past the v. assistant and told me if I got a voicemail to leave a message. The inbox was full.
Apr 19th, 2023

Its impossible to contact the branch and when one is at the branch, they provide incorrect information which leads anyone to go back to the branch to do the simplest things. Its kind of hard to see a bank that holds our hard earned money, offering no way to talk to them. Just imagine if you are in an emergency, eh? BTW, I dont live in Winnipeg and this is the nearest branch for me.
Jan 26th, 2023

I got scammed and called RBC and currently still on hold. Its been 2 hours and havent spoke to anyone. Terrible service and very slows
Sep 1st, 2022

Love rbc
May 19th, 2022

Worst service ever. Can't talk to a real person and if you're not a RBC member they just end your call.
Apr 19th, 2022