Assiniboine Credit Union

Ive banked with ACU for over 15 years, but Im changing banks now. Endless technical problems and poor customer service. You get more responsive, more empathetic service from larger banks than you get here. Im tired of not being able to access my account because of mysterious outages that no one can explain. Im tired of the organization acquiring other organizations - ACU has all of the problems of a small bank with none of the ethics. Im out.
Jan 14th, 2023

Jan 10th, 2023

Worst parking lot design. Waited 30 minutes for a scheduled appt. Walked out.
Nov 17th, 2022

I have been a member since 1982-83. If supidity is a mode that you like to operate with, then this is the financial insitution that you want to operate with. They have botched, delayed and messed with money that is clearly in my name. They have done everything to make it difficult for me to access my money;almost like banking in Beirut , unbelievable. And when they recognize your anger they read a scripted apology like Summer stock theater. 2 thumbs down
Jul 27th, 2022

Their app regularly wont open or function at all so you cant use online banking Hold limits are 7 days even for cash at your own Home branches ATM. Which is about 6-7 days longer than most banks. But some do hold onto it a for a few days. When you call for customer service they have people who can barely speak English so you get the same service youd get with a robot. A handful of basic repeated answers and nothing more. They might as well just have an automated response centre. Thats all the people answering can provide you with Also:Waited for a bus once after depositing money in middle of winter and within 10 minutes this violently loud alarm started blaring telling me the areas for bank members and people using the atm only, of which I am both? About one more mistake or poor customer service experience away from standing out front with a sign warning people what this bank is really like. Its a bank posing as a credit union.
Feb 13th, 2023