Urban Effects Cabinetry Kitchen & Bath Showroom

New construction in Nevada and urban effects was offered as the cabinets. What a mistake it was to choose urban effects. We paid 17k for cabinets that have doors that are made up of panels. You can see light through the panels. In fact you can slide a piece of paper through the opening. Im not sure how to upload a picture but i have several pictures of our cabinets with paper through the doors. We complained to our builders who brought out an urban effects representative. His answer: well you cant slide a credit card through it. What??? Are you serious. Also he told us that the space if there to allow for weather changes???? This is insane. Im from Canada where we see some of the most drastic weather changes from summer to winter and we never had spaces in our cabinets. The rep was dismissive and not willing to work with us at all. DO NOT CHOOSE URBAN EFFECTS if you have the choice.
Sep 4th, 2022

Paid $15k upgrade to these Urban Effect Cabinets and they dont even work after 2 years. The company doesnt honor its warranty. Not worth the money. If youre looking for cabinets steer clear from this company.
Aug 14th, 2022

I've gone through three islands in 6 months. The fourth one is now on order. They always come damaged and destroyed. Nobody checks the quality before asking someone to stay home and get the install done. Three days have been wasted and now a fourth one will be at some point. When they came this week and realized they couldn't do the install they failed to put the old island back proper and now it moves all over the place. Not sure if it's them or their supplier, but overall it's a complete joke at this point!
Jun 21st, 2022

No one greeted us and we walked around the showroom for more than 20 minutes and no one checked on us. Gave us time to explore without being bothered.
Feb 14th, 2022

This is an extremely frustrating company to deal with! On the one hand the ordered drawer fronts were stained very well (usually the most difficult task) and clean cuts. However, how are they CONSISTENTLY incapable of providing the measurements that were ordered? And how are they consistently incapable of cutting "square" cuts?? the width of some of the drawer fronts at the top are different from the width of the same drawer fronts on the bottom?? The most BASIC attention and least amount of care to what you're doing will NEVER produce such results. Not once, not twice....four times!! Four times, drawer fronts had to be returned for these defects!! The last time they added a twist....beautifully stained, the correct measurements....cut square.....but a style I never ordered (and of course doesn't match the rest of the drawer fronts)!! I can only assume they couldn't care less!
Feb 11th, 2022