Wawanesa Insurance

Never again. Wish 0 stars was an option.
Apr 12th, 2023

We had a fire in our condominium building and we have contents insurance through Wawanesa. They did a good job reimbursing us for replacement living costs. However, once our building was ready to move back in, we drained our savings account restocking and purchasing furniture that was destroyed in the fire. We submitted receipts for everything that already had been approved by our adjuster on Aug 12. On Sept 2, we still had not received a reimbursement so I called the adjuster who informed me he had approved and submitted a request for payment from Wawanesa already. We assumed a cheque was on the way. On Sept 15, I contacted the adjuster again to let him know that I have a disability, that I need expensive medical equipment which I cannot purchase until Wawanesa reimbursed us for the items we purchased. His reply was only that he did his job and it was now up to Wawanesa to decide to write a cheque. I complained again to the adjuster on Oct 11. On Oct 17, I finally found out how to contact Wawanesas customer service. I explained that I have a disability and that I have been approved for a service dog, but I dont have the money for the down payment for the dog because Wawanesa is withholding our reimbursement. And that it is ONLY Wawanesa that is keeping me from getting my service dog. My quality of life has been unnecessarily low for over 2 months because Wawanesa is taking their sweet time reimbursing us and making interest off the money they owe. There is no reason to withhold our money like this. Customer service assured me that someone from claims would contact me right away. That was 5 days ago. I am not the only person in our condo building who had contents insurance through Wawanesa and who is now struggling to get Wawanesa to hold up their end of the deal. Their unwillingness to reimburse in a timely manner has caused undue stress to me and my family and has delayed my acquisition of a service dog to help improve my quality of life. When a company draws things out for their own benefit, eventually theyre going to hurt their customers pretty badly. It doesnt seem like an appropriate risk. Dont bother giving me some generic apology. It wont help. Send the cheque.
Nov 8th, 2022

Jun 26th, 2022

Terrible customer service. Having a policy for 7 years prior with a different company with 0 issues wawanessa has only been a headache. Finally switched and would never go back. Also would never reccommend. They also share your information. Privacy is definitely not their priority.
May 6th, 2022

I had a fire last April and lost my condo , it wasnt the fire that took me down but the it was the water damage I pretty much had everything written off , home gym , appliances , most furniture etc I was there 3 days after the fire and seen with my own two eyes what was damaged etc We are talking water logged beds , amps , water literally coming through the ceiling of my condo because the fire occurred right above my basement suite puddles on my tile floor etc . I thought it was a straight forward open and shut case .I mean after all thats what I pay for right ?!?!!.. to be covered for something that is out of my control !!! They sent my wet electronics to a company that didnt even inspect the interior of tvs guitars amps and told me the TVs and amps and all my pedals were literally restorable , I wasnt happy with that So I called Brian Reimer audio where the had sent my electronics and found out the dont do interior inspections, anyone with a brain will figure out water and electronics dont go well together !!!! After fighting for months to get another opinion and setting up new qualified vendors for my stuff to be delivered, they told me I could not use them because they werent on there list of vendors , so they sent me to one of their vendors ( how convenient) Same results ( I was there guys , I touched all my stuff , it wasnt just wet it was soaked ) They sent me a cleaned list , pots and pans , clothes and all that I get man no worries give em back But when Im getting a guitar amp back with rust because they dont want to replace it , then we have a problem I reached out to my adjuster Kyle Fisher to help me out Didnt seem to care since they passed my file onto Q.A adjusting , dont deal with them either , takes 3 to weeks to get a call back Buy your insurance from somewhere else guys
Jun 2nd, 2022