American Income Life: AO

I have been covered by this company for a number of years. Every so often I receive a call in which I am asked to set up some appointment to have my policy explained.The last meeting I recall having I seem to remember some attempts at upselling. Today I was called and asked them to mail me information on any changes. I was told they do not do that. This seems sketchy as I have a policy and my premiums are paid. Why would they not send me information about a product I am paying for so I can then contact the company with any questions?
Mar 9th, 2023

We were dealing with Austin who several times was supposed to call us and did not. Then we had an appointment with him but he did not call or show up! Not impressed at all!
Feb 20th, 2023

Jan 2nd, 2023

I cannot express enough how horrible my experience with AIL, namely Matthew Wren has been. I originally just wanted to sign up for a free will kit, he contacted me to set up a zoom meeting which seemed a bit off, I just wanted a kit to fill out. During the zoom it became apparent that this was a bait and switch. Free will kit for a life insurance application, but I decided to hear him out. An hour into the phone call I expressed that it was getting late and I was tired and asked how much longer this was going to be, he said we were almost done and started asking me personal questions to pre-qualify me, he asked my height, and then instead of asking my weight , he asked "how wide are you?" With a smirk. Being a tattoo artist, I'm always disappointed when people think they don't need to act professionally to me. Because I was still in disbelief that he would ask such a rude question I said "what?" And he again asked "how wide are you?" I said "excuse me?" And then he asked what my weight was. I was so uncomfortable that I said my phone was dying and hung up on him. Then next day I texted him to call him out and told him to lose my number. He's now calling my friends that I added on my will kit that I never finished and lying to them, saying he wants to extend them the same benefit plan I signed up for! He calls them back to back when they don't answer, even on a Sunday. Leaves them text messages. They both expressed their disinterest and it's not stopping him from being an absolute parasite.
Nov 24th, 2022

Called number of times with no response. 6 days, still no results.
Mar 9th, 2022