Call It Spring

Apr 14th, 2023

I couldn't find most shoes in my size but the customer service was wonderful.
Mar 3rd, 2023

My daughter found a pair of winter boots she finds is warm, light on weight and comfier than the last pair she had. She's happy, I'm happy. The service was something else. Their model shoes are not going to fit everyone's feet. Asked a worker for specific size in a couple boots, so we can compare, felt like I was asking her to crawl through a thicket of thorns and fight a dragon. She took a while, and after waiting I went to browse in the small store. We waited for another few minutes, I found more possibilities for my daughter then decided to check on what was happening with the boots I asked to see. The 2 other girls were gabbing to each other and telling someone they don't do refunds or returns, just store credit, much to the dismay of the unsatisfied customer. Duly noted. One of the girls asked if I needed help. I told her I was waiting on 2 boxes of boots to try out. The girl who went to get them appeared and said she thought we left the store. My daughter had remained seated in their sitting area the whole time, in view of the cashier counter, and I was there with her. How could they think we had left?! I'm docking off stars for their non-observance and attitude.
Jan 5th, 2023

I am asked to choose a star in order to post, though this shoe shop does not deserve even half star. I have seen retailers in Canada really respect their customers, but this Call It Spring does not listen to its customers, I bought a pair of boots and wore at home to try it out, but I did not feel comfortable. I went to return, but they did not take it back. Extremely poor service, now I am going to let all people know how poor customer service is here.
Nov 28th, 2022

Mar 8th, 2022