Krevco Lifestyles Inc.

Our new hot tub is set up and running. We absolutely love it and only regret not buying it sooner. Our whole buying experience was great from start to finish. Thank you so much for going above and beyond to get us up and running. Best summer ever! And kind of cant wait for winter now!
May 18th, 2023

Awful company to deal with. I wish zero stars was an option. This is probably the first review I've ever written but if I can save one person the headache of dealing with Krevco then it was worth it. We purchased a gas fireplace from Krevco and paid for the install. It was all downhill from there. The install took months because the installers couldn't figure out what they did wrong, the sales team when contacted with anything were very unprofessional and even less helpful. Almost impossible to get a hold of anyone and when I would it would take a week for a response. Finally got the fireplace finished and now when it rains it someone comes in the fireplace and has ruined the brick set and inner parts. The bottom filled with water and fried main circuit board. When I contacted them about that I was told that's not an install or fireplace issue, sounds like I have a rain issue. Do not waste your money here. They will not waste a second of energy trying to help or make things right. The following is their mission statement. They should remove it. "best service". Hands down the worst service I've ever had and worst experience dealing with almost any company. Our Message to you, our valued customer. To provide the best service for the best valued indoor and outdoor lifestyle products under one roof. Its our mission to provide a coming home style of environment that will earn your valued business. Update, in regards to the owners response. The installer replaced the control unit becuase he said it would be covered under Naploeons warranty. Which he also figured the brick set would have been as well. It was only a day later or so when Krevco got involved they said nothing is covered. The "fix" to prevent rain was an additional cap that was sold seperately which I agreed to becuase it was less than $100 remedy. After agreeing to that I was told that product is no longer available and an new exhaust system would need to be installed and now the price was going to be close to $500. That's when I said I would take care of it myself ($10 worth of tin from a hardware store) I've contacted customer service many times, they don't offer any help and are always very difficult to deal with. Don't let their reponse be misleading. I'm not out to accuse anyone of something they didn't do.
May 15th, 2023

We purchased an above ground pool from Krevco in 2012 or 2013. From day 1, we had continuous problems with the pool, and were forever calling Krevco to request service for repair. Finally, after 5 years of still going through problem after problem, we decided to hire another company to come and fix our pool once and for all, so we could actually enjoy it, rather than constantly wondering what is wrong this time. We paid the other pool company over $3,000.00 to have the pool completely fixed, running excellently so we could finally sit back and enjoy it. I actually took Krevco to Small Claims Court to regain all of the extra money I had to pay over those 5 years, but Krevco came walking into court with a lawyer and about 4 other people, none of whom I had any contact with. The reps for Krevco actually straight out LIED about all of the incidents I brought up, and I ended up losing the case. DO NOT PURCHASE ANYTHING FROM KREVCO. It is a dishonest company and does not stand behind their products.
May 10th, 2023

We purchased a ts240 hot tub from Krevco, the service and support we received from Walter and Paulo, has been absolutely incredible and excellent. My wife and I researched for a year before we purchased a hot tub. The knowledge Walter showed and support from Paulo is incredible. I would highly recommend seeking out these two individuals if you are looking for a hot tub. Thank you
Apr 28th, 2023

I bought a swim spa from Walter in sales last week. He was so informative on the whole sales process, I would recommend Krevco to anyone looking for anything they sell!!
Apr 3rd, 2023