On Side Restoration Services Ltd.

Onside was recommended to me by my Home Insurance to do repairs and replace dammaged doors from a breakin... unbeknownst to me they are also owned by the Insurance company. Almost a FULL YEAR later I STILL DO NOT HAVE DOORS INSTALLED... I still DO NOT have my window screen replaced. I waited 5 Months for 2 doors to come in... which WERE WRONG... My project manager does NOT respond to emails or voice messages... There has been NO COMMUNICATION to keep me updated. When they did come to install the doors the first time I was given no notice... and that was when we discovered the one door was the wrong style... so no work got done... then it took 2 months for them to get back to me and tell me the one I ordered was now discontinued (nothing was mentioned during the 5 MONTHS I was waiting for it)... then when they came to install the random door that was sent, they just showed up one day... luckily I was home. Then they discovered that the 2nd door was the WRONG SIZE... The door they did install leaks, had a pile of snow inside my house, now water from the rain... I contacted my project manager again in regards to this... NO RESPONSE. SO NOW 3 MONTHS LATER... I HAVE A LEAKING DOOR, STILL NO ETA on my second door and NO window sceen. Horrible experience. I just want this nightmare to be over.
May 17th, 2023

After hiring this company. Our tools , sweaters , hardware supplies suddenly vanished from our place. Not to mention they did not want to finish the jobs they had started that they where paid to do. Brought it up with few managers at this company. Was ignored. Was very upsetting to have to go through something like this .
Apr 30th, 2023

Critical: Professionalism
Apr 16th, 2023

Feb 15th, 2023

Positive: Punctuality
Jan 28th, 2023