BELFOR Property Restoration

I would rate 0/5 stars if I could. Our insurance company connected us with Belfor for our home repairs and it has been an absolute nightmare. Do yourself a favour and request a different company. Repairs started over a year ago and were quite careless so we were left with chipped paint and baseboards, bags of garbage left behind, and paint stains on our deck from where they used the hose to clean their paintbrushes. There seems to be very high turnover in the company as our contractor left. Since then, no one from Belfor will return countless phone calls, emails, and texts about finishing the job. They will however send me the bill multiple times and threaten me with additional charges if not received quite infuriating when the project is still unfinished to this day and no word of apology/compensation/repair of the damages. DO NOT USE BELFOR! Service: Water damage-related cleanup & repair
May 17th, 2023

Bad - time management was horrible -multiple project coordinators on project -un ticketed trades doing work - no conversation with home owner at start and middle of time frame Good - once Samantha and lyle paired up the project went smoothly and good quality of work - final trades were respectable and did quality work. - time frame was respected upon final project coordination -if the team was used at start would have a higher rating Service: Water damage-related cleanup & repair
Feb 6th, 2023

Critical: Professionalism, Punctuality, Quality, Responsiveness Services: Flood cleanup, Painting, Water damage-related cleanup & repair
Jan 30th, 2023

I woke up to a flooded basement, panicking I called Belfor, booked an appointment and Sara the General manager herself came by a few hours after my call. Although I realized I has not insured, I was provided with advice, a step by step plan and we did the work ourselves. Without this professional prompt advice I would of not known what to do at all. Sara made us feel so relieved, even called me back a month later for a follow up which I was shocked. Great company!!!
Jan 26th, 2023

Recommended and used by my Insurance company. Zero response. No transparency. No planning. Had to call everyday to know what is going to happen next but the call will be answered only by the front desk and then it will go to voice mail. No work done for 6 weeks after a week of de-humidifier run. The main area where the water leaked was left un inspected. About 100 calls after, the floor was removed by 5 days(not consecutive days though!), the first day the Vinyl planks were removed and left the sticky base board uncovered and left a day break!!! Family with small kids suffered enough. Never recommend this service. steer away from anxiety and frustrations... Service: Water damage-related cleanup & repair
Jan 18th, 2023