L'INTERVALLE CF Sherway Gardens

Arfenny and his co workers were an absolute pleasure. They made me and my families experience a breeze. He was very helpful and extremely patient with us! I thank him and the ladies for their wonderful service!
Mar 18th, 2023

Horrible return policy
Jan 15th, 2023

So dangerous as they have such amazing shoes and friendly helpful staff
Nov 21st, 2022

They have nice shoes but their processes need a lot of improvement. I went in-store to return a pair of shoes I had recently bought online. I had to email them my confirmation email which was odd. They then accused me of wearing the boots that I was returning because the left shoe had scuff marks on it. Funny enough, I only tried on the right shoe and the packaging was still intact on the left shoe. I guess they re-sell used shoes?Since the shoes I bought were on sale, they had to issue me a store credit which takes a few days and can't be issued in-person (again, very odd). I wouldn't recommend ordering from them online.
Oct 14th, 2022

Boots broke after five times wearing them and manager said not our problem. I recently purchased the Bonn Black Leather boots. Last weekend I wore them out and the heel cap on the left boot fell off. I have only worn them a handful of times and was shocked to see them falling apart already. The boots are currently unwearable as walking without a heel cap will result in further damage to the boot. These boots were over $250. I was happy to spend the money in exchange for quality, but am saddened by not only the quality, but the lack of customer service support in the Sherway Gardens location. When I went to the store they said that happens but they dont do refunds, exchanges, store credit or repairs for this issue. Their recommendation was that I should just go pay $50 to have them fixed by a cobbler. I was under the impression that the boots are meant to last longer than 5 wears as it would be extremely deceiving and unethical otherwise. Apparently that is not the case with lintervalle. Cute boots, would recommend if you dont mind spending $50 every five weeks to repair them!
Dec 6th, 2021