BMO Bank of Montreal

AMAZING branch, even better people! The customer service here is through the roof! Thank you so much VALENTINO for being such a ray of sunshine. I went in to activate my credit card and I was greeted and helped with right away. Valentino was able to complete all necessary steps and when I had a question, he brought in a colleague to help and went above and beyond by calling Mastercard's customer service for me instead of just redirecting me. I had such a delightful visit! Thank you.
Feb 16th, 2023

Jan 30th, 2023

Valentino needs a raise. Awesome energy, fantastic service. The definition of what one expects when going to a bank! Seriously BMO. Treat this employee right, they got that something special!
Jan 20th, 2023

I always go to this bank they are very helpful and understanding. i always to go here to do my banking ill always tell my friends and family to do banking at this branch
Jan 10th, 2023

Assistant Branch manager is rude- Reeda. She claimed to be the manager when her CSR Nabeel clearly told me that the Branch Manager went on Vacation before handing me the phone to her. She is like no I am the manager when I called confronted her for a misinformation passed to my mom. She blatantly lied about being the manager when she is an assistant manager. She is unapologetic and extremely unprofessional, she told my mother few weeks ago, you cannot take out cash, you have daily limit. Understandable. Recently, when my mother went for bankdraft, she is telling my mother, I cannot draft you until I see the invoice. I have always been a BMO client and never did I experience such incompetence. The teller/CSR couldnt do a bank draft without the help of manager and when the assistant manager, aka self proclaimed manager came, she is like no we cannot, we need invoice. My mom understands English. She went to another branch and they were able to help her right away. I dont understand why do BMO hires incompetent employees. This branch had incompetent employee from teller to its assistant manager. She is now saying, I have proof of what I said. How can I trust her, when she literally lied about being a manger when she is not, and even added that there is no manager for this branch. When clearly the CSR Nabeel said manager is on vacay. This is a joke! She is afraid that I will make a complaint and now she is showing authority by saying I am the manager. When I said no you are not, she is like yes I am the acting manager, we dont have a manager.
Dec 4th, 2022