Fido

I was there on Tuesday, and Haseeb was very helpful. He took the time to answer all my questions, and helped me resolve the issues I was having with my phone. I appreciate all his patience!!
May 17th, 2023

I would give this store 0 if I could I was ther to pick up a SIM Card and the manager tanner was so rude and refused to give me options let alone help me he also complained about me and the situation to his co workers in front of me and told them not to help me as well he also refused to speak to Rogers customer service in regards to helping me or giving me options Rogers store thankfully fixed the issue but beware of this store (they also work with Rogers) When I told them what Rogers told me he walked away from me and the whole staff working ignored me. This is the WORST customer service I have EVER experienced
Apr 22nd, 2023

I love your guises text plans. It helps me to have a phone when people gang stalk me. I can go to my YouTube , z bubs, and talk about it there to let people know, or blog about it, because my blog is linked To my YouTube. So cheap and I get internet too.
Apr 20th, 2023

I am definitely not the type of person to leave negative reviews for individuals as I'm understanding and usually give people the benefit of the doubt. Being said, I have honestly NEVER experienced such terrible customer service in my life. I dealt with 5 different team members and 4 out of 5 of them were rude, unhelpful, and not giving me adequate information. Aaron was the only team member who was helpful, understanding, patient, incredibly knowledgeable, kind, and the only reason I have decided to keep my services with Fido. I had done an online activation and was simply looking to pickup in store for a sim card. The first time I went in, I didn't have proper ID, and although the woman helping me was kind she gave me the wrong information and said I could come back at ANY time and nothing would ever expire. The second time I attempted to pick up my sim card, I had two forms of valid ID; my credit card and a government issued piece of photo ID as per the Fido website. The team member, a man with a beard and glasses, was very rude and refused to accept my ID. I gave him my health card as my photo ID and stated I could show him photos of more if he needed and he said it was invalid. I tried explaining to him that I used to work in phone sales and that an Ontario health card is a valid government issued piece of photo ID and can be accepted, however, as a team member he is just not able to ask customers for it. This is a pretty standard rule of thumb EVERYWHERE in Ontario. After explaining that, he still denied me of my SIM card and was being extremely rude and his co-workers were behind him looking at me speaking another language which I found unprofessional. Finally, I went a third time and they gave me a sim card and admitted that the other two representatives I dealt with were in the wrong, however, said that my plan expired. I had email confirmation of my plan and explained everything that happened with the previous reps and they said that there was nothing they could do to help. There was a girl as well as a representative named Haseeb helping me. I kindly asked if they could call into customer service for me and they denied me of even that which was the least they could have done. Haseeb was not understanding and gave me a lot of attitude which caused me to have a lot of anxiety. I later called in because I wanted to put in a complaint to the manager as I've worked in customer service for several years as well as healthcare and have dealt with complex people but have always remained respectful and kind which they were not. That is when Aaron answered the phone and guided me in the right direction. I'm so thankful I was able to deal with him.
Apr 15th, 2023

Avoid fido its trash
Mar 14th, 2023