Shell

No good
Mar 29th, 2023

The guy at the desk was really rude served me the other day no problem all of a sudden today the pumps are prepaid. Your company's not gonna make any money doing this just no petrol Canada allows people to pump without prepaying..
Feb 26th, 2023

Feb 25th, 2023

Poor signage for pre-pay pumps. Misleading prices for car wash with impossible to read fine print. Employees do not care about customers. The way I saw them talk to elderly customers who did not understand the pre-pay changes was shameful. Management has clearly changed for the worse.
Jan 10th, 2023

I tried to get some gas just after 11 PM here. Big mistake! I try to avoid paying at the pump only to avoid touching a dozen different buttons a dozen different times. I pump gas first and pay inside with tap feature of my credit card. I picked up the pump nozzle and selected gas grade. For several minutes, the pump wasn't authorized by the attendant. I looked over to see if the attendant was busy with other customers. He was looking at a screen above him, occasionally, and then spending time on his cellphone. I could see that he was actively ignoring me, the only customer at the gas station. I waited, waved at the attendant, and waited some more, until the pump went into time out. I spent a solid 5 to 10 minutes with no communication from the attendant despite being in direct line of sight for him. Finally I had had enough. I went inside only to hear a sarcastic hello from him. I lost it and asked him if he was asleep. He pointed at a sign INSIDE the store, not at the pump but inside the store, and said, "It is your right to see this sign"; pointing to a sign stating pre-payment was required. I did not have time to appreciate the attendant's competence in English language because I was too busy contemplating sheer stupidity of him expecting every customer to come inside the store first ask the gasoline overlord if there are any special memos of the day for customers who dare to want to buy gas. This was the first time for me to buy gas at this hour in years. I have always paid inside after pumping gas even at night in the past. Had the attendant told me that a pre-payment was required right away, instead of making me wait and reveling in the process of actively ignoring a customer, I would have been more than happy to oblige. But utter ignorance, rudeness and lack of customer service from the attendant has made me add this gas station in my "avoid at all costs" list.
Jan 27th, 2023