BMO Bank of Montreal

Nice staff Mr Karan helped us a lot in every way and also an other lady she was really nice too. Thank you .
May 23rd, 2023

Incredibly horrible customer service. I truly cannot believe the way I was treated here today. The staff is so inconsiderate, negligent and straight up disrespectful! I went to use the ATM and the time was 4:15. The ATM was not working correctly as there was a malfunction so I required help. The branch still had customers inside but the door was locked. I knocked on the door and explained my situation to the teller. I spoke to him very calmly and all I wanted was an explanation to why the ATM did not dispense the cash. He repeatedly said to me Were closed now so I cant help you. Mind you, I was not asking or expecting him to do much as I understand the branch was about to close. All I did was ask a question, his attitude was absolutely disgusting. While he was speaking to me his colleagues (2 elderly women) were yelling at him to close the door on me. Then right as I tried speaking again he SHUT THE DOOR ON MY FACE and locked it !! I was in absolute disbelief and shock. I cannot believe I witnessed such unprofessional, cheap behaviour at a BANK. I am writing this in hopes that management sees this review along with the MANY bad reviews this location has. It is completely unacceptable and inexcusable to behave this way towards clients, no matter how tired you are, no matter what time it is. I will never visit this location ever again, and advise other BMO customers as well . if you would like to receive some decent respect do not go here!
May 15th, 2023

This branch always short in Staff
Apr 25th, 2023

Great people at the branch. Thank you all
Apr 20th, 2023

Absolutely deplorable customer service at this location. So far today I have been hung up on twice, told someone would call me back and never got a call back, and called over 50 times with no answer and eventually just being sent straight to voicemail. Disgusting really and is making me come to the decision to close my account and bank elsewhere after over 10 years of service with them. I just came into some money that I was going to invest with BMO but not anymore. Whatever is happening, its almost criminal and I am done with BMO specifically this branch. I advise anyone and everyone to steer clear!
Apr 12th, 2023