BMO Bank of Montreal

just visit this branch for the 3 time , had some issues and approach assistant manager ANCHAL , look like this Friday they have party in the bank branch then they are there to work , i ask for help she told me she have to ask someone to help me and start looking around , i been at this branch for the same issue i did explain , she try to brush me of is just FRIDAY long weekend , unprofessional ,no knowledge , lazy and on top of this place is messy and dirty ....SAGA CIRCUS
May 18th, 2023

What is this Indian circus , people are dress like going to Indian party , please someone have to look at this google reviews ,what unprofessional dirty massy bank branch , when 4 times to fix some on our account , every time i get more problems then before , i am Pakistani , but look like i end up of Indian fashions show.
May 18th, 2023

Have been holding a business and a personal account. Heartland location is my location and anytime i habe to go to branch for a certain transaction, disappoinyment follows. I wish BMO offered the same level of service at this location as BMO on line banking.. Sometimes you have to spend MUCH longer time that you really should. Too many officers, not enough tellers behind counters.
Apr 26th, 2023

NICE BANK!!! GOOD TO STORE YOUR MONEY OF COURSE LOL
Apr 19th, 2023

The worst branch to visit, I had been dealing with BMO since 2005. I have had few worst interactions at some of their branches, I moved closer to heartland and its the closest branch, I will never go again. I went into this branch I deposited a cheque through ATM.. I had been with BMO I enjoy some really good perks that whenever I submit a cheque upto 100,000, there is no hold. Thats y I deposited a cheque through atm and funds were readily available. However the cashier when I asked her I need cash she said she cannot give me funds because I deposited a cheque 5 mins ago, I asked her is there a hold on my account she said there is no hold but still she can give me cash as she is not sure weather the cheque is good or not. She called the assistant branch manager and she said she will look into it, by this time they had wasted 30 mins already. The assistant branch manager she started looking into the system and after some time that it will take 15 mins as she will have to open the atm machine to see the cheque by now it was almost 45 mins into the bank I said give me back my ID you guys have wasted enough of my time. Now if the bank is allowing me to deposit without any hold she did cheque that I deposit cheque on a regular basis and withdraw 2 or 3 times a week its a pattern since I am building home I need cash and have to pay m the trades I left the bank and went to the next branch they immediately gave me what I asked for, the lady asked for ID she ask few security questions she checked my pattern that I deposit cheque on a regular basis thats it 10 mins and I was done BMO really needs to work on their customer service
Apr 2nd, 2023