Chanel

Joseph is the most absurd sales I have met in the holt renfrew section for chanel. Will lie to your face about things that he knows nothing about (disputed by multiple sales I have had asked about) and has the worst attitude. The service here worse than HR whereas their sales will help you more and has the same inventory as the flagship stores.
May 8th, 2023

One Asian looks sales woman was so mean and rude and disrespectful judging my shoes. By evaluate how much it is. So arrogant by judging customers when I walk in. When talk to the store manager. She was yelling to me and rude too. Not seems to solve the problem. Such bad costumer services and experience. Hope everyone can keep away from it. No shame.
May 1st, 2023

Such a disrespectful horrible experience at the boutique. Since I just walking towards into the store. One Asian looks sales woman staring at my shoes for a long while with a very very mean disrespectful and rude judging eyesight. Perhaps trying to evaluate how much money my cloths today. Can you afford this bag? You not really looks you can afford our items so I wont even talk to you. Makes me feel uncomfortable with a really horrible bad mood right away. I dont understand where is her right to do so and who authorizes her to do????? Her manager in the store ?????
Apr 26th, 2023

I wanted to take the time to say thank you to Ayesha. What wonderful service from the moment she answered the phone (which no one else in the store ever does) to when I met her in the store, the service was just phenomenal. The other salespeople kept asking her if she was okay or if they could help her but they should all stop, and take a lesson by watching her. I knew what my wife wanted, she kept it on hold for an hour or so, and most importantly, she let me look at the item without bothering me constantly like the other sales people. Ayesha did not for a single moment make me feel like she didn't know what she was doing. The Chinese gentleman kept hounding her and I, like if she needed help, which bothered me and my overall experience. I had to tell him that Ayesha was doing an excellent job and to leave us alone. Ayesha, Chanel is lucky to have you and I hope they see what outstanding service you deliver. Your demeanor and attitude should be followed by others at Chanel. Thank you for making my experience enjoyable and for holding the product for me, my wife's smile meant everything to me.
Apr 30th, 2023

The service here is great when you can get a SA's attention. They are pretty busy a lot of the time. What I've learned to do is stick with one SA and let her know when I'm coming in. Overall love the wide range of merchandise available at this location.
Apr 19th, 2023