Shoppers Drug Mart

Called about a medication and the pharmacist told me he had it and when I drove in all the way to the store, they don't have it. So disappointed and fed up.
May 22nd, 2023

When there are 2 pharmacy checkout lanes and only one is manned with eight impatient, complaining customers in a lineup and six employees behind the counter you certainly begin to think that your money is much better deserved elsewhere. They know youre not going anywhere though because you need your prescription. All this after waiting 20 minutes for one of them to pick up the phone before visiting the store. The woman ahead of me was complaining that she had been hung up on. Unscrupulous behaviour, unbecoming of a supposedly professional organization. Were not sheep. Were paying clients. Please dont say youre understaffed. Prepare yourselves appropriately for suitable business readiness.
May 5th, 2023

This 1 star is purely for the experiences with one of the pharmacist at this location. She is extremely rude and accusatory. I have expressed my concerns to another pharmacist which had advised me that they had spoken to her although she continues with her horrid attitude and rude comments. Although their wait times arent very accurate, the other staff has been very kind and pleasant to deal with. Daytime staff in the general store are warm and welcoming. Despite all this, I cant look past this one employee/pharmacist, its beyond me how this women is still employed. 3 times I have come into contact with her and all 3 interactions have been the same Have respect and treat people like human being.
Apr 30th, 2023

I bought a Skip the Dishes gift card from here at the cash register and I paid with my Visa. The cashier scanned it and I paid for it and later found out that it was a fraudulent gift card and they wouldnt return my money. I have the Shoppers receipt with the card and they cant refund it even though it was sold from their store. Its an elaborate scam in which someone has to enter the store and swap out the real ones with the fraudulent ones. But I dont understand how Shoppers can still go ahead with this purchase at the cash register and not detect that its not their product. Unbelievable!
Apr 23rd, 2023

I telephone in my prescription renewals using their automated system. It's true that the pickup time stated is two days later, but my prescriptions have always been ready when they were supposed to be. However, there's always a long lineup with only one clerk assigned to pickups. When an error is made (I'm on two separate insurance plans that overlap), it's always fixed up properly and promptly. When buying non-pharmacy products, Stephania at the cash recognizes all regular customers and gives the whole store a personal touch that I greatly appreciate.
Apr 13th, 2023