CIBC Branch with ATM

This is a bank. Why can't patrons access the ATM machines after hours?!
Mar 15th, 2023

Horrible customer service. I made an appointment over a week ago to set up bank accounts for my teenage sons and we arrive for our appointment to be told the system was down. No phone call or notification was made to let us know. I told them I had let them know I was travelling from out of town for the appointment and a phone call would have been appreciated but apparently that is not their problem. Their lack of consideration for their customers speaks volumes.
Dec 15th, 2022

Another one star terrible service review. Went in to contribute to an RRSP. Was told they couldnt do it at the branch and to go home and do it on the phone. Went home and was told that I had to attend at the bank. Went back to the bank and spoke with same representative (Mike Johnson), who then said I had to bring my spouse in for her to do it, and that he couldnt print the forms off to bring home to sign. Asked to speak with manager and was told she was on lunch. My spouse had left a message with manager an hour earlier to be called back, and four hours later still no call back. Mike Johnson apparently needs more training in customer service and exactly which products the bank will provide in person. Manager seems to have a hard time calling customers back, as this is at least the third time that she doesnt return our calls. We will be transferring our business to RBC, who bent over backwards to provide us the correct information. Will also be changing our business account over as well, as it seems every time we need assistance of any kind, the person that we need to speak with is either on lunch and doesnt call back, or is on vacation, and then doesnt call back either. Poor service ratings seem to be a recurring theme on these reviews. Writing review because this has happened on several occasions, not because of todays experience alone.
Feb 7th, 2023

Nov 10th, 2022

The staff here are incredible. They have always made sure I was taken care of and check in on me every so often. I have dealt with Stephanie Haynes for years and she is always making sure my banking is up to date and Im getting the right things I need in my stage of life. She goes above and beyond. She works hard, they all do and they try to make sure everyone is taken care of correctly. Dont always shoot the massagers people they can only do what they can with what they have.
Oct 19th, 2022