RBC Royal Bank

Ive been to every branch in Thunder Bay and I must say that this location is by far the best . The wait time is either very short or there isnt one; the other locations have insane line ups and personally I cant stand for long periods of time. The Grandview location would not serve me - My account is and has been set to Deposit Only from a deposit issue from four years ago. I opened my account in Toronto so my home branch said theyd lift it after 6 months but they failed to tell us that Id have to go to my home branch to have it lifted. Long story short I do not have a bank card and can only use my ID and answer their questions and match my signature to access my account Grandview wouldnt accept my ID didnt even bother asking the security questions and wouldnt even try to match my signature they just completely denied me as a customer. Ill never go there again! Alloy Drive has allowed me without ID because theyre aaare of my situation and they are very kind and understanding! Ill be closing my current account and then opening a new one as their location as my new home branch. Ive had issues at every other branch at one time or another but not a single problem there! Thank you to all the customer service representatives at that location ! I have enough issues and its amazing that you guys make things much easier for me!!!
Aug 15th, 2022

Jun 3rd, 2022

Terrible branch! The branch manager is totally disrespectful and laughs at people with hearing disabilities!
Mar 26th, 2022

Best place to bank. Excellent customer service.
Mar 13th, 2020

Oct 24th, 2019