RBC Royal Bank

Went to this location to get my client card and a void Cheque. The teller had no idea what he was doing. After 20 mins, I was asked to put in my user ID and password for the online banking into their system. I just dont think thats the right way specially, when we are dealing with so many scams. After 30 minutes, I was asked if I have a printer, I can print out the void check at home and within the next 7 to 10 business days Ill get my client card. Such a disappointed!
Mar 31st, 2023

Great people who always make me feel appreciated. Ive been RBCs for over 45 years, and a client of this branch since the week they opened Looking forward to 45 more years.
Jan 9th, 2023

My daughter and son-in-law had an incredibly unsettling experience at this branch. The staff humiliated them in front of other patrons, would not explain themselves and their actions and asked them to remove themselves from the branch and to not return. They had simply opened an account online and went in to authenticate. They saw a teller who asked them to wait, a financial advisor then confronted them and told them to leave the bank (didn't bring them into an office) and said they would not be authenticating anything. When asked why, the financial analyst said it was 'highly confidential'. She instructed them to call the head office. The head office told them to go to the bank - they weren't 'allowed' to tell them anything. The branch called to cancel the appt they had made with the manager for the next day at 4:00 and were told not to come into the branch. The BIG secret confidential issue that took 2 days to find out, was an ADDRESS QUESTION. That was it - the 'highly' confidential issue. This was the cause of humiliation and worry for my daughter, 8 1/2 months pregnant and her husband. This branch needs some serious customer service training.
Dec 23rd, 2022

Aug 31st, 2022

I have never gave any reviews for any bank and RBC is my main bank I have been with them 15+ years and Im very much happy to give this review for Ms Tingting Chen, me and my husband opening business account and the customer service made mistake told us 2pm instead of 1pm and Ms Chen took as in and help us opening the account and she was very sweet and funny, we were very stressed but left with big smile thank you Ms Chen wish you all the best.
Jul 11th, 2022