Curbside Cycle

This is a review of my experience shopping with them online, I'm yet to visit them in store but the next time I'm in Toronto I definitely will. I placed an order for some bits and bobs to get my dynamo setup going. It shipped quickly and arrived within 5 days to the west coast. However, there was a bit of a mixup with the order. When I reached out about it, they replied practically instantly and offered two very good solutions. Within a day they had shipped the missing piece to me express, and it arrived a few days later. They were extremely apologetic about the mistake. I don't believe you should judge business's based on mistakes, because we all make them. I do judge businesses based on how they handle said mistakes and Curbside gets 5 stars for how they handled the slight mix up. The tone in their emails was super friendly and I felt the service was what I would have got if I'd shopped in person. They carry a lot of niche products that most LBS's wouldn't stock so I'm sure I'll be ordering again from them.
Apr 12th, 2023

Had a great experience purchasing a Brompton here. Thanks again!
Mar 23rd, 2023

The BEST customer service! Emily from Curbside Cycle was courteous, prompt, patient, and very friendly! Super grateful for the excellent customer service. Emily also went the extra mile, introducing me to someone who was an expert in Brompton bikes to answer my questions. Thank you!
Mar 15th, 2023

Outstanding service, quality brands and fair prices. A while ago I contacted Curbside with a product question and received a prompt, clear and cheerful reply. This week I used their online ordering. My order qualified for free shipping (>$150). Curbside shipped the items the same day and I received the package two days later, even though I live well outside of southern Ontario. The items were as promised and well packed. In future, Curbside Cycle will be a primary website I check when I need something for my ebike.
Feb 8th, 2023

Tread lightly a dishonest retailer I would consider going elsewhere. Had the worst experience purchasing a bike!
Dec 29th, 2022