Urbane Cyclist

I have been here multiple times to grab small accessories. The couple of employees that I've interacted with have given me good advice and suggestions. Highly recommended.
May 18th, 2023

Stuck up overpriced bike shop
May 17th, 2023

So expensive and unhelpful
May 11th, 2023

Feb 21st, 2023

UPDATE: The owner (in a deleted response?) seems to think I wanted preferred treatment when I was offering feedback on an obvious bottleneck, not asking for a line skip. I had a great employee helping me - but they had no way to help figure out service timelines. Unfortunately this place suffers from the same problem as other "co-ops" in that everyone is an owner and no one wants to be a "worker" or there does not seem to be a "manager" to consider the overall customer experience. As with most of the negative comments here, mine also deals with service. I came in looking to buy and replace the pedals on my bike. The employees were helpful in finding the perfect parts but then the whole thing goes sideways when it comes to installing them. You are at the mercy of the "service line" as they only do walk ins. At this point, the line was 5 people long and there did not seem to be any way to get a sense of timing or where I would be in line. The staff were unable to give me a rough idea of when my bike might be ready, just that i would have to leave it and be stranded downtown without my only transport until they called me. I asked if I could make an appointment and return and they told me "we do not do that." Even though the counters are 5 feet apart, they seem incapable of giving you any predictability and adopt a "take it or leave it" approach to service that is common to co-ops. They kind of just stared at me waiting to just say "okay," without any real solutions so I just left. I ended up going 200m down the street to Pedalinx where it was a much better, and welcome experience with better prices. In and out in 15 minutes.
Apr 13th, 2023