BoConcept

May 15th, 2023

We ordered a table from BoConcept Jarvis st recently and have been quite happy overall. Eduardo has been incredibly kind, we are within walking distance so went quite often and he was always cheerful and willing to help even after we made a purchase. I thought itd be a bit more pretentious sales experience, but it was really great and not pushy at all. He would give us updates proactively and called us after to ensure we were satisfied. Craftsmanship of the table is better than competition for the price and one of few you can cross your legs under an extendable table. Delivery folks couldve been a bit more careful as if we werent there to hold the table legs near our stairs we probably wouldve had shattered or scratched glass railing. And I agree with folks on the frustrating short return policy when stores like EQ3 do it even for custom orders, but the positive experience so far outweighs these cons.
Jul 14th, 2022

Read return policy carefully. Basically no returns. You get 7 days to change your mind before they even ship the stuff - restocking is 50%. Also if you pick up they will not give you a hand. They will just watch you struggle. Good products but draconian policies.
Jun 7th, 2022

Terrible. Buyer beware. It' a mixed bag when it come to quality of the furniture. Some items, like the bed we purchased was nicely made unlike the dining room table which was small, cheap, very little marble. There shipping times are unreal order today and you maybe will get your items in 3-4 months, if not longer. There is no way to call and speak to a person. 42-72 hour email response time, usually with an insufficient solution. They use a really poor company Bolt logistics for shipping, they lost part of my item creating a 5- week delay on top of the already long waiting times. I would recommend not purchasing furniture from Rove Concepts. Poor Customer Service - Poor logistics- Extremely Long Shipping times- Subpar Items
May 29th, 2022

I bought my furniture from Boconcept when I downgraded from house living to condo living in 2015. Amanda was beyond helpful, sincere and most of all talented. I enjoyed my furniture fully when I was in Toronto and spent $$$ to move them to Vancouver too.
Dec 15th, 2021