Mount Sinai Hospital Special Pregnancy Program

Mar 29th, 2023

IF YOU ARE READING THIS and you agree, please please please complain about this clinic to patients relations. Keep a log of the phone calls they ignore. This clinic's administration is abysmal. I fought to get a higher up to contact me. After delivery I became too busy to follow through (which is what they bet on) but this clinic completely ruined my miracle pregnancy experience. The only redeeming thing about this clinic is the ultrasound department. They ANSWER the phone, are friendly and somewhat on time. One particular staff was specifically rude to me because I was pretty vocal about them ignoring patients. This is not ok and if you notice next time you're in the clinic, you won't hear a phone ring. I had to miss work and lose money because I knew they'd never call me back to move an appointment. Then even sent bloodwork to the wrong doctors. I had to call the nurse and cry once about things that were not her job, things administration should deal with. Nurses were mostly all nice except one who actually snapped at me to sit down (I was called up by a different nurse) like a dog. Also, if you've got an uneventful pregnancy (which i was grateful for)... you'll never see your OB and just see residents. Which is annoying because they just make you repeat your complex medical history and can't answer any questions pertaining to it. Delivering at this hospital is an entirely different story. Try to switch before you're too far along!!
Mar 6th, 2023

Good care in delivery. baby delivered safely after complications, delivery rooms are beautiful the doctors and nurses make you and baby their top priority. Once your moved to your recovery room, your care drops significantly- I WAS TREATED POORLY- ALSO ***DO NOT give them your credit card at check in time, I repeat do not. I advised them I didn't have coverage for a semi- private room at check in and after delivery. Then they put me in a semi private room, again, I said I'm not covered for this (this is my 2nd baby here after getting charged the first time) they said they don't have ward rooms,you won't be charged, a month later my visa was charged over $850!! when I complained to several departments they said there nothing they can do. Visa didn't help the unauthorized charge either.*** ALSO, ON my last day there, the nurse woke me up at 5am, (after I only got 2hrs of sleep because of crying baby) to say the room is getting painted, I have to move to another room, my breakfast was not redirected and I was literally STARVING, felt weak and couldn't look after my baby properly, and my family was trying to call me for pickup and couldn't reach me as the phone was ringing in the other room, I didn't have a cell phone and wasn't allowed to go in that room. I felt like I was in a 3rd world country IT WAS A NIGHTMARE. BTW.. no painting or prep was done as I was leaving. The nurse said she'd get me some food but did not, after I complained (nicely) several times. I was finally allowed to leave at 11am. WOULD DEFINITELY NOT RECOMMEND MT SINAI FOR MATERNITY
Mar 1st, 2023

It was a joke never again i thought I was at the right building but they have two mount sinai hospital so me and my fiance said screw it we are not playing this game poor communication and directions
Feb 28th, 2023

My wife delivered in this hospital and found it the best. Very professional and well behaved doctors and nurses.
Jan 27th, 2023