Toronto Head & Neck Clinic

They need to get their act together. I was referred multiple times by my GP and they never called or emailed to schedule an appointment. Suddenly one day my GP shows a message from them saying they scheduled my appointment a month ago. That was definitely not true. I had no calls from them and no emails, even though I left multiple voice mails and emails. I decided to go with another practice. They called within 2 days and scheduled an appointment.
May 7th, 2023

I have never seen such an irresponsible clinic in my life. I had an appointment, never received a confirmation, cancelation. They never answer phone calls and never return voice mails! Glad that I wasnt able to visit a doctor. I can just imagine the doctors if this is how the clinic is being handle!
Apr 19th, 2023

Rude and unprofessional! My husband had a referral for the ENT at this clinic. He had to call them and after several follow ups to get the appointment, the admin called him back one day to set up a date. She was extremely rude and unprofessional! Literally her only response to each and every question was thats how it is. She raised her voice and cut off the line and did not respond back! My husband was extremity polite while talking to her and did not say a single word that deserves such a terrible reaction! If you care about your self, never try booking an appointment here! We asked our family doctor to refer us to another specialist! They should learn that patients should be treated with respect!
Apr 16th, 2023

Very irresponsible and impolite receptionist, does not respect others time and needs to work a lot on the communication skills. You cant believe that the receptionist ask you to be there & waste your time for hours before your appointment. Why? due to the fact that 'that's how it is!'
Apr 8th, 2023

If I could give zero stars I would... took me almost 4 months to get an appointment... my doctor even called them and no response.. finally they called me back... no apology to schedule me in. I get there... and waited over 90 mins and I went up to the desk and the lady basically told me that I had to wait for an hour like everyone else. I watched a lady with her son tell other people she had been there for over 2 and a half hours past her original appointment time. Literally the worst experience ever. On top of that, the clinic didn't have my scans on hand, then the doctor prescribed me a bunch of anti biotics without asking me if I had allergies.... when I told him what my allergies were... he questioned me as to what my reactions were to the drug... first time during the entire conversation that he actually asked me about my medical history. I would rather travel an hour somewhere else to have my appointment on time then to come to this clinic...
Apr 13th, 2023