Spectacle

Sophia was amazing, I came all the way from Montreal because of the reputation with such a great service. Not only, did they take me in to fix my sunglasses, but without even hesitating they did it free of charge. Great people, great service and extremely professional. Nowadays, service like this dont exist. Thank you so much, I will be back
May 12th, 2023

I wanted to take a moment to express my gratitude for the timely repair of my glasses. Cynthia and Janet provided remarkable service, and their dedication truly shines through at SPECTACLE (Queen St.). Their commitment to putting customers' satisfaction first is admirable, and they are a true asset to the store. We need more people like them who go above and beyond for their customers. Thank you both for your excellent service, and please keep up the good work.
May 6th, 2023

I came in to get my glasses fixed because they temple tips were broken. The staff was incredible and present for all my needs and took care of the issue right away.
Apr 15th, 2023

The staff at Queen street Spectacle went above and beyond to make my glasses comfortable. Winta, in particular, had great patience as I struggled with the weight of the glass and frames and how they sat on my ridge. They offered many solutions to each obstacle and made sure I was happy when I left the store. I recommend them as a great option for those with high standards and fussy fittings. They really care and also have the best selection of frames in the city.
Mar 26th, 2023

I am responding to you. Not problem solving to suggest I repurchase same glasses for an additional $700. when lenses were defective first time and could not be repaired. You left out I do not live in TO and glasses were hardly used. After keeping glasses in the store for over a month it would have been a courtesy to mail them back to me. No worry about sending another self serving response pls. I will have glasses picked up. Kindly ensure they have not been further damaged at your store. First time I have ever reviewed a business. Extremely disappointed with my experience. I have purchased several pairs of expensive glasses at Spectacle over the years. Had an issue with a $700 pair -mirror lenses defective- and staff could not even extend courtesy of mailing back to me at their expense of $20. Real discrepancy in service between staff members. As per all over the place reviews. A serious business can resolve all problems. Silly to lose even one customer.
Mar 23rd, 2023