TD Canada Trust Branch and ATM

I attended the branch on Friday 12th May 2023, around 1615-1620. It was my first and last visit. There was no line of customers at that time. There was a single customer being attended to by a male employee. I could visually count 5 other employees behind the counter, 1 appeared busy at the commercial/business banking counter. The other 4 employees appeared preoccupied with having a good time and not taking work seriously. I stood at the top of the line for about 1.5 to 2.0 minutes, with my TD access card in my hand. I was not acknowledged by any employee at all. I turned around to leave, I looked back to see 2 employees looking in my direction. Honestly, a very disappointing experience considering I've been a TD customer for nearly 8 years now. It was a poor experience. The best way I could describe the environment behind the counter was a relaxed care-free and unprofessional playground. Not a great experience.
May 14th, 2023

Apr 6th, 2023

Mr.Mohammad explained me every single step about my account.
Jan 16th, 2023

Very friendly staff, and very knowledgeable
Nov 7th, 2022

I called the branch November 12th to set up an appointment for today November 28th and when I got there, there was no appointment made for me. The same guy that booked the appointment for me over the phone was there in person today and he avoided taking any responsibility for the booking error or making an apology. Im forced to wait another week for a virtual appointment. I am extremely frustrated and disappointed with the service I received today and this isnt the first time
Oct 31st, 2022