Centre du Rasoir - Gatineau

If I had the ability to give Zero stars I would, absolute worst service Ive ever had , first off they sold me decaf coffee pods and told me they were not decaf, when I found out they were they refused to refund me even after I explained to them multiple times what happened, I asked to speak to a manager so he called him but he didnt want to speak to me and the response I got was "its his day off and he doesnt want to talk to anyone". Ridiculous!! Then I explained to the employee that Ive been a customer there for over 7years and that he just lost a good customer, hes responded by saying theres thousands of people out there ,last time they get my business
May 21st, 2023

(Translated by Google) I do not know where to start ! I called to ask if you have a certain coffee maker in stock before I moved from the Ange Gardien, the employee told me yes.. I arrived in Gatineau, the employee was seated, did not greet me, at the limit she almost avoids me with her gaze, I ask for the said coffee maker, she replies "I'm going to go see if I have it" I hasten to tell her that I come from such and such, she tells me we have the model but I'm going to go see if we have it in stock, I tell her that earlier on the phone she told me yes... She replies that it's not what she told me .. I didn't even wait to find out if she had it, I have such your local competitor and since I received outstanding service from them (Chapman not to name them) I spent my $350 there ... After traders complain about distributors like AMAZONE!! Pathetic... I don't recommend this place, I can only imagine the after sales service now (Original) Je ne sais pas par ou commencer ! Je tel pour demand si vous avez une certaine cafetire en stock avant de me dplacer de l'Ange Gardien, l'employ me dis oui.. j'arrive a Gatineau, l'employ est assis , ne me Salut pas, a la limite elle m'vite presque du regard, je demande pour la dite cafetire, elle me rpond " je vais aller voir si je l'ai" je m'empresse de lui dire que je viens de tel, elle me dit nous avons le modle mais je vais aller voir si nous l'avons en stock, je lui dis que tantt au tel elle m'a dit que oui... Elle me rpond que ce n'est pas ce qu'elle m'a dit .. je n'ai mme pas attendues de savoir si elle l'avait, j'ai tel votre comptiteur locale et comme j'ai reu un service hors pair chez eux ( Chapman pour ne pas les nommez) j'ai dpens mon 350$ la bas... Aprs les commerant se plaigne des distributeur comme AMAZONE !! Pathtique... Je ne recommand pas cette endroit, je ne peux qu'imagin le service aprs vente maintenant
Jan 22nd, 2023

(Translated by Google) I have never experienced as much frustration with customer service as the Center durazor in Gatineau. First, I'm going in person for the second time with a razor that's about $300, but it's been malfunctioning since almost the very beginning. I returned it to the store for repair less than a month after buying it due to the same malfunction, but the problem returned. So here we are about 1 month later; when I enter the store, I can read on the face of the young woman with red hair that she has no interest in her customers, no hello, no smile, no way, leaning against the counter with her arms crossed. I clearly explain the situation to her, which she hardly seems to be listening to. I tell him that my device has already been repaired once here by the manager (very arrogant too) and that I would now like a refund or exchange. She answers me in a very arrogant way that they cannot refund/exchange me because I have had it for more than a month. I replied that I had brought it back within the first month, but it still does not work despite the repair that had been done right here in the store. She answers me: "it can't be, we don't do repairs in stores", which I find funny because that's exactly what they did. Then I express my dissatisfaction to her as a client (until then, I was still very calm), and reassure her that it was not against her, she then replies "I don't care". I expressed to her strongly (without getting upset) how terrible the service was here etc..., I even tried to be nice, but she was ignoring me. I left my razor with him for repair and left. I asked her how long she had been doing this, she replied "10 years", very proud of her, so she didn't learn much during all her years, I told her to find herself other than customer service. Came back 10 mins later to pick up my razor, I was so insulted at their poor service. I was calm, I didn't go to say anything, just to give me back my razor because I'd rather keep a defective object than have to "deal" with anyone from that place again. Again, very arrogant, she tells me she tried it and it worked great.. I took it in my hands, tried it in front of her and oops, no, nothing worked! . Madam was speechless all of a sudden... finally... I left. She had not understood anything of what I had explained to her initially. Terrible!! I will never go back there, go somewhere else if you value good service! (Original) Je n'ai jamais vcu autant de frustration par rapport au service la clientle que le Centre du rasoir Gatineau. D'abord, je me rend en personne pour la deuxime fois avec un rasoir d'environ 300$, mais qui a un default de fonctionnement depuis presque le tout dbut. Je l'avais retourn au magasin pour rparation moins d'un mois aprs l'avoir achet d au mme bris de fonctionnement , mais le problme est revenu. Donc nous voici environs 1 mois plus tard; en entrant dans le magasin, je peux lire sur le visage de la jeune femme aux cheveux rouge qu'elle n'a aucun intrt envers sa clientle, aucun bonjour, aucun sourire, aucune faon, se tenant accot sur le comptoir les bras croiss. Je lui explique clairement la situation, ce qu'elle ne semble peine couter. Je lui dis que mon appareil a dj t rpar une fois ici-mme par le grant (trs arrogant aussi) et que j'aimerais maintenant un remboursement ou change. Elle me rpond de faon trs arrogante qu'ils ne peuvent me rembourser/changer parce que a fait plus qu'un mois que je l'ai. Je lui rpond que je l'avais ramen en dedans du premier mois, mais que a ne fonctionne toujours pas malgr la rparation qui avait t fait ici-mme en magasin. Elle me rpond: "a se peut pas, on ne fait pas de rparation en magasin", ce que je trouve drle parce que c'est exactement ce qu'ils ont fait. Ensuite je lui exprime mon mcontentement en tant que client (jusque l, j'tais encore trs calme), et la rassure que ce n'tait pas contre elle, elle me rpond ensuite "moi je m'en fou". Je lui ai exprim fortement (sans m'nerver) quel point le service tait terrible ici etc..., j'ai mme essay d'tre gentil, mais elle m'ignorait. Je lui ai laiss mon rasoir pour rparation et je suis parti. Je lui avais demand sa faisait combien de temps qu'elle faisait a, elle me rpond "10 ans", tout fire d'elle, donc elle n'a pas appris grand chose pendant toutes ses annes, je lui ai dit de se trouver autre chose que dans le service la clientle. Je suis revenu 10 minutes plus tard pour aller chercher mon rasoir, j'tais trop insult de leur mauvais service. J'tais calme, je ne suis pas all pour dire quoi que ce sois, simplement de me redonner mon rasoir parce que je prfrais garder un object dfectueux que d'avoir "dealer" avec qui que ce soit de cette place encore. Encore une fois, trs arrogante, elle me dit qu'elle l'a essay qu'il marchait trs bien.. Je l'ai pris dans mes mains, je l'ai essay devant elle et oups, non, rien ne fonctionnait!. Madame tait bouche be tout d'un coup...finalement.. je suis parti. Elle n'avais rien compris de ce que je lui avait expliqu initialement. Terrible!! Je ne retournerai jamais l, allez ailleurs si vous tenez du bon service!
Jan 19th, 2023

(Translated by Google) The worst customer service...I came back to the store with the young lady sitting with her 2 feet in the air leaning on a stool and looking at her cell phone. No hellos the same as if I wasn't there. Returned to the exit she finally said hello. I was to buy a fairly expensive coffee maker but finally with the service received I decided to go and do my Chapman where they have their customers at heart and the exceptional service (Original) Le pire service la clientle...Je suis rentre la boutique la jeune dame assie avec les 2 pieds en l air accoter sur un tabouret et regarde son cellulaire. Aucun bonjours pareil comme si j'tais pas l. Rendu vers la sortie elle me dit finalement Bonjour. J tait pour acheter une cafetire assez dispendieuse mais finalement avec le service reu j'ai dcid d aller faire mon Chapman ou l ils ont leurs clients coeur et le service exceptionnel
Jan 18th, 2023

(Translated by Google) No service. The 2 clerks behind the counter on their cell ignore the customers in the shop. When I got their attention, I wanted to replace a faulty device I bought a month ago for a Christmas present and they said "Ha! Final sale" there was nothing they could do. They didn't TRY to find an alternative. They just said that if I'm not happy to phone head office. Really to avoid. After they ask why they bought from Amazon (Original) Service absent. Les 2 comis deriere le comptoir sur leur cell ignorent les clients dans la boutique. Quand j'ai pus avoir leur attention, je voulait remplacer un appareil dfectueux acheter il y a un mois pour un cadeau de Nol et elles m'ont dit " Ha! Vente finale " ont peut rien faire. Elles n'ont pas ESSAYER de trouver une alternative. Elles ont simplement dit que si je ne suis pas satisfait de tlphoner au siege social. Vraiment a viter. Apres ils ce demande pourquoi ont achete chez Amazon
Jan 4th, 2023