U-Haul Neighborhood Dealer

I had a very bad experience. I was suppose to get the van via online pick up but it was not possible because the car had not been checked up. I had to get all the way to Notre-Dame, I had to take a cab since I was late. I would not recommended
May 10th, 2023

(Translated by Google) Catastrophic experience, impossible to recover the truck (self-help pick-up the counter was closed) because I do not have a Canadian/us ID which was never required at the time of the reservation. After more than an hour of waiting on the phone with the after-sales service, my truck reservation was redirected to another u-haul much further away so I had to cycle more than 40 minutes to pick up my van at 12:00 p.m. 10 a.m. location I was therefore unable to honor the appointments made with the people scheduled to pick up my furniture. Also impossible to do the process of returning the truck in the evening because it did not work on the internet after more than 30min of testing Really catastrophic. (Original) Exprience catastrophique, impossible de rcuprer le camion (prise en charge autonome le guichet tait ferm) car je nai pas de ID canadienne/us ce qui na jamais t requis au moment de la rservation. Aprs plus dune heure dattente au tlphone avec le sav ma rservation de camion a t redirige vers un autre u-haul beaucoup plus loin jai donc d faire plus de 40min en vlo pour rcuprer mon van 12:00 au lieu de 10h Je nai donc pas pu honorer les rendez vous pris avec les personnes prvues pour chercher mes meubles Impossible galement de faire le processus de retour du camion le soir car a ne fonctionnait pas sur internet aprs plus de 30min dessai Vraiment catastrophique.
May 2nd, 2023

(Translated by Google) I'm above the service, he charges me 59.90 instead of $29.95. Also he charges me the cleaning of the truck, and I just moved a new wall bed!!!! I have the photos I will unmask them, and sue them if they don't reimburse me. (Original) Je suis dessus du service, il me charge 59,90 au lieu de de 29, 95$. Aussi il me charge le nettoyage du camion, et j'ai dplac juste un lit mural neuf !!!! J'ai les photos je vais les dmasquer , et les poursuivre si ils me remboursent pas .
Apr 16th, 2023

Nov 17th, 2022

(Translated by Google) I booked a few days before and left a deposit. In the confirmation it was stated that I was going to have to pay once there, but no manager was present when I had to pick up the truck. The phone number listed in the office window was not activated and the number listed on the U-Haul page for this property took me directly to a full voicemail. Another customer, who had been waiting for a long time, managed to speak to the manager. He told her that it was necessary to go to our U-Haul account and that the deposit made during the reservation must now be paid. During the payment, we would receive by e-mail a code which would make it possible to unlock a box in which is the key of the truck. Normally, at other U-Haul locations, it is possible to leave a deposit with our personal credit card and pay the bill with a company credit card when we return the truck to the location. It could not be possible to perform these steps since no employee was on site. I had not received any notice in the previous days telling me that I had to do everything on the Internet because no one would be present to answer me on the day of the rental. It was -10C and we were a few customers waiting in confusion trying to reach the manager without a valid number being available to finally be told to sort it all out on their site, but some didn't no internet on their cell. And again, no notice had been sent by e-mail, not by text message or by telephone. A customer service agent advised me to book elsewhere because it would be too complicated to get what I wanted at the U-Haul Neighborhood Dealer (KBL Auto) location. (Original) J'ai rserv quelques jours avant et laiss un dpt. Dans la confirmation, il tait indiqu que j'allais devoir payer une fois sur place, mais aucun responsable n'tait prsent lorsque je devais prendre le camion. Le numro de tlphone indiqu dans la fentre du bureau n'tait pas activ et le numro indiqu sur la page U-Haul de cet tablissement me dirigeait directement sur une bote vocale pleine. Un autre client, qui attendait depuis un long moment, a russi parler au responsable. Il lui a mentionn qu'il tait ncessaire d'aller sur notre compte U-Haul et que le dpt fait durant la rservation devait maintenant tre pay. Lors du paiement, on recevrait par e-mail un code qui permettrait de dbarrer une bote dans laquelle se trouve la clef du camion. Normalement, dans les autres tablissements U-Haul, il est possible de laisser un dpt avec notre carte de crdit personnelle et payer la facture avec une carte de crdit d'une compagnie lorsqu'on ramne le camion l'tablissement. a n'a pas pu tre possible d'effectuer ces tapes puisqu'aucun employ n'tait sur place. Je n'avais reu aucun pravis dans les jours prcdents m'indiquant que je devais tout effectuer sur Internet parce que personne ne serait prsent pour me rpondre le jour de la location. Il faisait -10 C et nous tions quelques clients attendre dans l'incomprhension essayer de rejoindre le responsable sans qu'un numro valide ne soit disponible pour finalement se faire dire de rgler tout a sur leur site, mais certains n'avaient pas Internet sur leur cellulaire. Et encore l, aucun pravis n'avait t envoy par e-mail, pas texto ou par tlphone. Une agente du service la clientle m'a invite rserver ailleurs, car ce serait trop compliqu d'obtenir ce que je souhaitais l'tablissement U-Haul Neighborhood Dealer (KBL Auto).
Nov 18th, 2022