Outlook Financial

So disappointed. An "online credit union" that locks out accounts after 90 days, and with every detail of my account at hand they ask what was security question (not the answer, the question) I gave them 15 years ago? And yes, zero investment on their website that has not changed in 15 years. I hope Kevin Sitka can either right this ship or let it sink after I get my funds moved elsewhere.
Jan 30th, 2023

Ughhh, It's Sunday of a long weekend and cannot login to my account. I have to wait until they're open on Tuesday to speak with someone so I can access it. incredibly frustrating.
Oct 14th, 2022

Agreed that having your online access frozen after 90 days of inactivity is frustrating especially since it doesn't warn you or tell you why until you call their centre. I assume they do this for security or anti-money laundering reasons. But overall there aren't many institutions offering these rates or flexibility. The mothership, Assinaboine Credit Union, also has been accurate and responsive for us for many years. We continue to use both even though we have moved to another province...
Oct 14th, 2022

i absolutely disklike this bank. lousy customer service. long wait times on the phone for help. after dealing with the lovely people at implicity, this new bank has become a nightmare. both my husband and i are closing our accounts and moving on. if you are looking for a bank, look elsewhere.
Oct 6th, 2022

TLDR: Choose another bank. Suspicious practices, an interface from the 1990s, and you might find your money locked up without your authorization. Signed up for a redeemable GIC. Then they automatically rolled it over to a non-refundable locked GIC without my authorization. My money is stuck here until 2025 at 1.8% interest. They told me they sent a letter that this would happen, but I never received it, so who knows if they lied or not. For $10,000 you would lose $1,000 in interest (interest rates are currently at 5% for 3 years). I suspect this is illegal, but don't have time to pursue it with the Manitoba authorities. For prospective customers, choose another bank. Interest rates are just as good, and you won't have to deal with a website from the 1990s and the risk that something happens to your money.
Aug 31st, 2022